Customer Service Representative

Remote Call Center Representative

Position Type: Full-Time

Pay Rate: $19/HR

Location: 100% Remote (Equipment Provided)

Work Environment & Schedule

• 100% remote—all equipment provided.
• Call center operates 8:00 AM – 11:00 PM EST; candidates must be open to shifts in this window.
• Training is for 6 weeks: 9 AM – 6 PM Monday through Friday.
• Common shifts include:
  • 9:00 AM – 6:00 PM EST
  • 10:00 AM – 7:00 PM EST
  • 11:00 AM – 8:00 PM EST
• Additional shifts may be assigned based on business needs (including 2:00 PM – 11:00 PM EST).
• Must be comfortable working one Saturday per month (morning shift), with a compensatory day off during the week..

Responsibilities

• Make high‑volume outbound calls through our automated dialer on specific mortgage‑related customer campaigns.
• Handle inbound calls, identify customer needs, and route inquiries to the appropriate internal departments.
• Provide excellent customer service by addressing questions, resolving concerns, and maintaining a professional, friendly tone.
• Follow scripted talking points while adapting communication style to ensure a positive customer experience.
• Maintain productivity standards and performance goals in a fast-paced call center environment.

Qualifications

• High School Diploma or GED required.
• 1–2+ years of outbound customer service or call center experience required.
• Strong outbound dialing experience with the ability to comfortably handle rejection.
• Background in mortgage, banking, or financial services is preferred but not required.
• Experience in telemarketing, collections, timeshare, or high‑volume phone sales is a plus.

This is a Contract position based out of Jacksonville, FL.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Mar 18, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.