Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call: (248) 582-6511/ email: Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing!
Job Description
Client Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. Client CSRs do all of this in a timely, professional and of service manner.
General responsibilities include:
- Provide excellent customer service and one call issue resolution
- Handle incoming phone calls and assigned email requests along with escalated items
- Assist participants with registration and log in issues
- Assist participants with navigation on the Client site for their specific program
- Assist participants with overall questions concerning the applications available to them on the private portal
- Work with Account Management on escalated issues of a non-routine nature
- Assist members complete the Client Health Survey over the phone
- Perform other, varied job-related duties as assigned
Required Skills
- High School Diploma or GED
- Demonstrated customer service and issue resolution skills
- Strong detail orientation and listening skills
- Proficiency in the utilization of computer software applications, including MS Word and MS Excel
- Effectively communicate both verbally and in writing
- Pleasant telephone voice, tone and manner
- Willingness to work a flexible schedule and overtime when needed
- Successful completion of a background check and drug screen is required
Required Education
- High School Diploma or GED
Desired Skills
- Bilingual (Spanish/English); candidates who are bilingual will be given first preference for interviews.
- 1-3 years of experience in a technical call center environment or transferable skills.
Note:
- Attendance is required for the entire training and it is fully onsite.
- At the end of the training contractors who demonstrate readiness will receive equipment to begin working on a hybrid basis.
- Once the contractor is ready and transitions to a hybrid basis they are expected to work onsite twice per week.
Training:
- Dates: May 11 - May 22
- Time: 9:00 AM - 5:30 PM EST
Shifts Available:
- 9:00 - 5:30 EST (Monday - Friday)
- 7:00 - 5:30 EST (Sunday, Monday, Tuesday, Wednesday)
- 10:30 - 7:00 EST (Monday - Friday)
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
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