Schedule:
Rotating schedule of three 12hour shifts per week (Onsite)
Shift times may include 7:45 AM–8:15 PM or 7:15 AM–6:45 PM (Saturday & Sunday shifts)
Must be available to work weekends and holidays
Position Overview:
This role supports a primary care facility located on the north side of Indianapolis. The office operates seven days a week and requires someone who excels in a fast paced environment and is comfortable navigating evolving and unexpected challenges. The ideal candidate is patient focused, adaptable, and committed to delivering compassionate, high-quality service.
Top Responsibilities:
Provide compassionate and empathetic care to patients
Clearly explain processes, procedures, and next steps to patients
Apply strong problem-solving skills to address patient needs
Follow detailed and stringent clinical and administrative protocols
Respond to patient inquiries by phone and email
Determine appropriate solutions while adhering to organizational guidelines
Coordinate issue resolution with other departments as needed
Collect and enter patient demographic and billing information
Assist with scheduling and database updates
Top Skills for Succes:
Strong teamwork and collaboration abilities
Critical thinking and sound judgment
Exceptional attention to detail
Ability to remain calm and effective in a fast paced setting
Healthcare experience strongly preferred
Customer service experience (especially in high volume/fast-paced settings).
Medical office, or insurance experience is a plus.
Qualifications:
High School Diploma or GED required
No experience required (training provided)
Knowledge of medical terminology or medical coding preferred
Ability to type 30+ words per minute
Basic working knowledge of computers and ability to navigate multiple systems