About GSS Safety
GSS Safety is a leading manufacturer of high-visibility safety apparel designed to protect workers in hazardous environments. With a strong focus on quality, compliance, and fast turnaround, we serve customers across construction, logistics, utilities, and industrial sectors. Our mission is simple: improve worker safety through reliable, high-performance gear.
The Role
We’re looking for a proactive and detail-oriented Customer Service Representative to join our growing team. In this role, you’ll be the primary point of contact for our customers, ensuring a seamless experience from inquiry to order fulfillment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and online channels
- Process orders, returns, and exchanges accurately and efficiently
- Provide product information, pricing, and availability details
- Coordinate with sales, warehouse, and production teams to ensure timely delivery
- Resolve customer issues with professionalism and urgency
- Maintain accurate records in CRM/order systems
- Support key accounts and build long-term customer relationships
What We’re Looking For
- 1–3+ years of customer service experience (B2B or product-based preferred)
- Strong communication and problem-solving skills
- High attention to detail and organizational ability
- Comfortable working in a fast-paced, team-oriented environment
- Experience with ERP/CRM systems is a plus
- Interest in safety products, apparel, or industrial sectors is a bonus
Why Join GSS Safety?
- Be part of a mission-driven company focused on worker safety
- Collaborative and supportive team environment
- Opportunities for growth and development
- Competitive salary + benefits
Apply Now
If you’re passionate about delivering excellent customer experiences and want to be part of a company that makes a real-world impact, we’d love to hear from you.
