Customer Service Coordinator-Industrial Parts Trading

An international Trading company in Kennesaw, GA is seeking a detail oriented and proactive Customer Service Coordinator to provide essential operational and administrative support to our sales team. This role is crucial in ensuring smooth coordination between sales representatives, management, and customers, helping the team achieve its sales goals and maintain high levels of client satisfaction.

Key Responsibilities:

• Order and Quote Coordination: Coordinate and track orders, quotations, contracts, and delivery schedules to ensure accuracy and timely follow-up.
• Administrative Support: Provide comprehensive administrative support to the sales team, including preparing reports, presentations, and sales documents.
• Customer Communication: Respond to customer inquiries, provide product or service information, and assist in resolving issues in a timely and professional manner.
• Documentation Management: Maintain customer records, databases, and all sales-related documentation, ensuring data integrity.
• Internal Liaison: Collaborate effectively with internal departments (e.g., logistics, finance, operations) to ensure smooth order processing and fulfillment.
• Reporting: Monitor sales metrics and prepare regular status reports for management, assisting with the preparation of proposals and promotional materials.

Qualifications:

• Experience: Previous experience in sales support, customer service, or office administration is preferred.
• Skills: Strong organizational and time-management skills with meticulous attention to detail.
• Communication: Excellent verbal and written communication skills.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM systems is a plus.
• Work Style: Ability to multitask, prioritize, and work independently as well as collaboratively in a team environment.

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.

We prioritize direct applicants; third-party resumes may not be reviewed.