Customer Service Coordinator

LHH is seeking a Customer Service Coordinator that will be the primary point of contact for tenants, vendors, and visitors at two Class A properties in Charlotte. This position requires strong organizational skills, excellent communication, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Serve as the first point of contact for tenants, contractors, and guests.
• Manage reception operations and handle inquiries promptly.
• Coordinate mailroom activities, including twice-daily mail runs and package notifications.
• Maintain service request systems and assist with preventive maintenance tracking.
• Support property management with scheduling, expense reports, and vendor coordination.
• Assist with tenant communications, event planning, and welcome materials.
• Ensure smooth operations across both locations and help standardize processes.

Qualifications

• Bachelor’s degree preferred.
• Commercial Property experience preferred.
• Minimum 2 years in a customer-facing role; property management experience is a plus.
• Strong communication and organizational skills.
• Proficiency in Microsoft Office Suite; Yardi experience preferred.
• Professional, polished, and confident demeanor.
• Ability to manage multiple priorities in a busy environment.