Customer Service Concierge (Contractor) 6+ Months

Position Overview

The Customer Service Concierge supports the on‑site customer experience within a Maintenance, Repair, and Overhaul (MRO) facility at the Melbourne facility. This role focuses on delivering excellent customer service by assisting with customer movement, providing on‑site support, and triaging customer needs or concerns to the appropriate internal focal points. The position plays a key role in ensuring a positive, professional, and well‑coordinated customer experience.

Key Responsibilities

• Support customer movement throughout the facility, including arrivals, escorts, meetings, and departures, in compliance with safety and security requirements.
• Provide a professional, welcoming on‑site presence for customers during maintenance visits.
• Serve as a point of support for customers, addressing general questions and directing concerns to the appropriate internal teams.
• Assist with coordination of customer amenities, conference rooms, transportation, and visit‑related logistics.
• Communicate effectively with internal teams to support a smooth customer experience.
• Observe and report safety, security, or compliance concerns as required.
• Support customer events, and special administrative projects as assigned.

Required Qualifications

• Professional image and positive, customer‑service‑oriented attitude.
• Previous experience in customer service, hospitality, concierge, or front‑office support.
• Active and valid driver’s license.
• Ability to pass MLB Airport badging background process.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong communication and interpersonal skills.

Preferred Qualifications

• Experience in an aviation, MRO, or regulated environment.
• Experience supporting on‑site customer visits or concierge‑type roles.
• Bilingual preferred: Spanish and/or Portuguese.