Customer Service / Business Development - Harley-Davidson

2211 Frederick Boulevard, Portsmouth, VA 23704

Ironclad Harleyâ€'Davidson is the newest powerhouse dealership in Virginia, formed by the combined teams of Hampton Roads H-D, Southside H-D, and the former Bayside H-D. With the largest selection of new and preâ€'owned Harleyâ€'Davidson motorcycles on the East Coast, we’re growing fast — and so is our need for a highâ€'energy, customerâ€'focused BDC / Internet Sales Consultant to help us connect riders with the bikes they love.

If you thrive in a fastâ€'paced environment, enjoy talking with people, and want to be part of a dealership that’s truly built by motorcycle enthusiasts, this is your chance to join a winning team. Apply today and become part of a dealership that’s built to grow.

Our dealerships are where we hang our helmets, spend time, and share our experiences and knowledge with others who have a love for Harley-Davidson motorcycles. Don't spend another day dreading a job you hate. Apply online today and start investing in a career you love.

This is your chance to join one of the fastest-growing, highest-volume Harley-Davidson dealership groups in the world!

Great Money & More Fun!

We're smashing records in all departments! We are looking to add to our already talented team so that we can continue to provide a premium customer experience that creates customers for life! CHANGE YOUR PRODUCT, CHANGE YOUR LIFE!

We offer:

• Wage Range: $50,000 - $65,000+ annually!
• Aggressive Marketing drives traffic to our site
• Competitive Vacation Time
• Comprehensive Paid Training
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Voluntary Term Life, Short, and Long-Term Disability
• Accident, Critical Illness, and Cancer Insurance
• Legal Shield and Identity Theft Shield
• Employee Discounts

What You’ll Do:

• Respond quickly and professionally to all internet leads, phone inquiries, and online chats 
• Set quality appointments for the sales team and maintain strong followâ€'up communication 
• Manage CRM tasks, update customer records, and track lead progress 
• Deliver exceptional customer service that reflects the Harleyâ€'Davidson brand 
• Work closely with Sales Managers to support promotions, events, and leadâ€'generation campaigns 
• Assist with outbound calls to past customers, prospects, and event attendees 
• Maintain high contact rates, appointment show rates, and followâ€'up standards 

What We’re Looking For:

• Previous BDC, call center, or customer service experience preferred 
• Strong communication skills — confident, friendly, and professional 
• Ability to multitask in a fastâ€'moving environment 
• Comfortable making outbound calls and handling inbound inquiries 
• Techâ€'savvy with CRM or leadâ€'management experience (or quick to learn) 
• Positive attitude, teamâ€'oriented mindset, and strong work ethic 
• Passion for motorcycles is a plus — enthusiasm goes a long way here
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

Why Work for Ironclad Harleyâ€'Davidson?

At Ironclad Harleyâ€'Davidson you’ll be part of a team of true motorcycle enthusiasts who know their craft and support each other. With massive foot traffic, a huge online presence, and the largest selection of Harleys on the East Coast, you’ll have the volume and momentum you need to succeed. This is a dealership built on passion, expertise, and community — and you’ll feel that from day one.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.