Software Support Associate
(On-site in downtown Chicago)
Are you tech-savvy?
- The “go-to” in your household/peer group for all things technology
- Enjoy keeping up with the latest tech gadgets and news
- Good competency with Windows and general troubleshooting
Are you good with customers?
- You enjoy resolving problems and making people happy
- You’ve gone “above and beyond” for a customer
- You’re not afraid to “dig” and get creative to find resolution for an issue
Are you looking to join a solid team-oriented organization with room for growth?
- Thorough training
- Post-training (approx. 2 months), flexibility to work from home 5 days per month
- Stellar benefits (100% paid medical for individual plan)
- Fun team-building activities in a relaxed office atmosphere
We may have the career move you have been looking for!
Position overview
- Work with a growing, award-winning software firm
- Use phone and email to troubleshoot technical or non-technical issues
- Handle approximately 20 calls or emails per day, both inbound and outbound
- Utilize active directory to manage account information
- Assist customers in navigating the software
Requirements
- 1+ year of Customer Service experience (retail, restaurant, hospitality, etc.)
- Degree preferred but not required
- A recent graduate with tech-focused degree will be considered or various certifications
- Savvy with Windows Operating System and Windows 365
- Able to work in-person, downtown Chicago (very accessible location)
Compensation
- $19.00/hour
- This is a contract to hire position that leads to permanent status – great way to test-run the role out and be sure it’s for you long-term.
