Customer Relationship Management Analyst

Job Title: CRM Analyst

Location: Pittsburgh Pennsylvania 15260

Contract Type: 04 months+

Job Summary:

The Associate CRM Analyst provides operational and analytical support for CRM platforms used by Sales and Customer Service Teams. This role supports day to day system administration, user support, and data integrity efforts across the Commercial Systems organization managed by the CRM Team. The Associate CRM Analyst partners closely with internal CRM Analysts and business stakeholders to resolve issues, support enhancements, and ensure a high-quality user experience. This position requires problem solving, organizational, and communication skills. This is an individual contributor role that calls for sound judgement in applying professional expertise and is expected to work independently with minimal supervision.

Roles & Responsibilities:

• Provide tier 1 user support for CRM related issues and requests
• Monitor and manage the support case queue, ensuring timely triage, resolution, and documentation.
• Partner with CRM team members to triage escalations and support issue resolution Perform system administration tasks to support users, workflows, and data accuracy. Support data integrity efforts, including data entry, validation, and cleanup as needed.
• Ensure quality and consistency in business and system administration processes.
• Document issues, resolutions, and process updates to support ongoing improvements.