Customer Experience Representative

Customer Experience Representative

Job Description

We are seeking a detail-oriented and highly organized Customer Experience Representative to support our operations through high-volume order entry and quote processing. This role is responsible for converting customer emails, quotes, and purchase orders into our ERP system (Sage) while providing clear and timely email communication back to customers. The ideal candidate thrives in a fast-paced environment, can manage multiple systems at once, and takes pride in accuracy and accountability.

Responsibilities

• Receive customer orders and quote requests via email and accurately enter them into the ERP system (Sage).
• Convert emails, quotes, and purchase orders into complete and compliant ERP transactions.
• Communicate with customers via email to confirm order details, pricing, availability, and next steps.
• Maintain accuracy while processing a high volume of orders and quotes daily.
• Navigate and multitask across multiple internal systems simultaneously.
• Utilize Microsoft Office tools, primarily Outlook, for daily communication and workflow management.
• Ensure timely responses to customer inquiries and follow-ups.
• Partner with internal teams (sales, operations, and supply chain) as needed to resolve order-related issues.
• Maintain strong attention to detail and data integrity in all transactions.

Essential Skills

• Previous experience in high-volume customer service, order entry, quote entry, or similar administrative support role.
• Strong written and professional email communication skills.
• Proven ability to multitask effectively across multiple systems and screens.
• Experience using ERP systems; Sage experience is a strong plus.
• Proficiency with Microsoft Office, especially Outlook.
• High level of accountability, reliability, and work ethic.
• Ability to work fully onsite Monday through Friday.

Additional Skills & Qualifications

• Experience in manufacturing, distribution, or supply chain environments.
• Familiarity with order-to-cash or quote-to-order processes.
• Comfort working in a fast-paced, detail-driven setting.

Work Environment

This is a fully onsite role from Monday through Friday. The position offers a structured training period of approximately 3 weeks to familiarize you with systems and processes. The work environment is collaborative and process-driven, with a strong emphasis on accuracy and customer experience. Initial training hours are from 8 AM to 5 PM, and post-training, there is some flexibility with working hours (7 AM to 4 PM or 9 AM to 6 PM).

This is a Contract position based out of Lebanon, TN.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Lebanon,TN.

This position is anticipated to close on Apr 20, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.