Customer Experience Operations Coordinator
Entry-Level | eCommerce Operations, Customer Experience & Brand
Location: Pompano Beach, FL (On-site)
Type: Full-Time
Are you a recent grad interested in marketing, brand, or eCommerce - and curious how customer experience actually impacts a business?
At eCosmetics.com, millions of customers interact with our website, emails, and customer care team every month. We’re looking for a sharp, detail-oriented Customer Experience Operations Coordinator to help us improve how customers experience our brand at every touchpoint.
This role sits at the intersection of customer experience, operations, and marketing - helping ensure everything customers see and experience feels clear, consistent, and aligned with our brand.
If you’ve ever noticed when a website feels confusing, an email sounds off, or a customer interaction just doesn’t feel right - you’ll do well here.
This is not a traditional “customer care” role. You won’t be answering tickets - you’ll be reviewing real customer interactions, identifying what’s working (and what’s not), and helping us improve it.
No experience necessary - we will train you. You just need to be sharp, detail-oriented, and care about delivering a great customer experience.
💼 What You’ll Do
- Review real customer emails, calls, and chats to understand how customers think and where experiences can be improved
- Help ensure all customer communication reflects our brand voice and creates a positive experience
- Evaluate team performance and help coach new hires to improve quality and consistency
- Assist with onboarding and training of customer care team members
- Define and uphold quality standards across phone and email interactions
- QA customer communications to ensure accuracy, tone, and policy alignment
- Test website updates and new features to ensure everything works as intended
- Document processes, policies, and best practices
- Surface insights and recommendations to leadership that improve customer satisfaction and retention
✅ What We’re Looking For
- Recent graduate (0–2 years) with a degree in Business, Marketing, Communications, or related field
- Strong attention to detail - you notice what others miss
- Strong judgment and ability to spot patterns in real customer interactions - you look for patterns, not just answers
- Clear communicator (written and verbal)
- Organized and proactive - you take ownership and follow through
- Comfortable giving feedback and helping others improve
- Interest in eCommerce, operations, or customer experience
Bonus:
- Experience with QA, call reviews, or performance evaluation
- Comfortable with Excel / Google Sheets and basic reporting
🚀 What You’ll Gain
- Hands-on experience inside a high-volume eCommerce operation
- Direct exposure to customer behavior, marketing, and operational systems
- Real responsibility improving customer experience at scale
- Mentorship from experienced operators and marketers
- A clear path into operations, analytics, product, or marketing roles
⏰ Hours & Location
- On-site in Pompano Beach
- Standard business hours with occasional flexibility
🎯 Why This Role Matters
This role becomes:
- The quality control layer for how we interact with customers
- An early-warning system for problems in our processes or website
- A coach and mentor helping raise the level of the team
- A future operator who understands how the business actually works
If you want a role where you learn fast, see how decisions impact real customers, and build a foundation for a career in eCommerce or operations - this is it.
📩 How to Apply
Send your resume (or a short intro). If you’ve worked on anything analytical, operational, or process-driven (even in school) include it.
