Join the Cumberland County Finance Department as a Benefits Consultant and make a meaningful impact by supporting the well-being of our employees. Our department provides essential services including accounting, payroll, purchasing, and financial management, all while ensuring compliance with state and federal regulations and generally accepted accounting principles. In this role, you will administer and manage employee benefits programs, serving as a trusted resource to guide employees through their options and ensure they receive the support they need. You will coordinate, communicate, and enhance benefits offerings to meet employee needs while aligning with county goals and legal requirements. If you are a customer-focused professional with a passion for helping others and a strong attention to detail, we encourage you to apply and grow with us.
Provides daily customer service to employees by resolving questions and issues related to benefit coverage, claims, and personal information
Processes benefit enrollments, cancellations, and life event changes while responding to employee inquiries regarding all benefit offerings
Performs a variety of complex administrative duties, including fiscal, budgetary, and data management tasks
Assists the Finance Director in developing, implementing, evaluating, and improving benefits-related practices and policies
Manages and administers the day-to-day operations of all employee benefit programs
Conducts research, surveys, and benchmarking to evaluate benefit programs, assess employee needs, and ensure competitiveness with comparable organizations
Analyzes current benefit offerings and recommends enhancements to improve program effectiveness and employee satisfaction
Communicates benefit information clearly to employees and retirees through various formats and channels
Coordinates and manages the annual open enrollment process, ensuring accurate processing of enrollments, carrier updates, and payroll deductions
Collaborates with vendors to facilitate onsite and online enrollment, coordinate employee meetings, and troubleshoot system issues during enrollment periods
Graduation from an accredited four-year college or university with a major/degree in business administration, business management, public administration or a related field and three (3) years of experience in risk management, insurance claims, financing, employee benefits or related field; or an equivalent combination of education, training, and experience.
Knowledge of the methods, procedures, and policies of Cumberland County as they relate to the duties of the Benefits Coordinator position
Knowledge of employee benefits principles and practices, including the ability to analyze programs and identify strengths and weaknesses
Knowledge of applicable laws, ordinances, standards, and regulations governing employee benefits and related responsibilities
Knowledge of the organizational structure of the department and its relationship to other departments and agencies
Knowledge of occupational hazards and necessary safety precautions associated with the role
Knowledge of professional terminology and language relevant to employee benefits and departmental functions
Skill in building and maintaining cooperative and effective relationships with internal staff, other departments, and external partners
Ability to manage multiple tasks and priorities effectively in a fast-paced environment
Conditions of Employment:
A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.
Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.