Customer Engagement Assistant 3 - Administration Office/Bilingual in Spanish

Customer Engagement Assistant III – Bilingual Spanish Required

(HMT Complex - Administration Office)

If you're someone who thrives on making others feel welcome, appreciates the value of community, and enjoys a rewarding work environment, then the Customer Engagement Assistant 3 position at the Administration Office might be the perfect fit for you.

Tualatin Hills Park and Recreation District (THPRD) is looking for dependable, self-directed staff who are committed to delivering the best customer service possible. This position provides the first point of customer contact in person and on the phone with a focus on creating a safe, welcoming, and inclusive environment for all patrons, staff, and volunteers.

Pay Rate Range:

$22.21, position is eligible for a 5% bilingual pay incentive.

The hiring rate for this position is $22.21. The full hourly range for this job classification is $22.21 to $25.04. Staff may be eligible for a merit increase at the end of September.

Location:

HMT Complex – Administration Office

15707 SW Walker Rd, Beaverton OR 97006

Scheduling:

All hours, outside special events, are scheduled between Monday-Friday, 7:45am-5:15pm.

Classification Status:

This position may be eligible for multiple positions within the same classification that have the same job duties and qualifications.

Multiple positions available:

• Seasonal (up to 40 hours per week, and up to six months)
• Part-time Variable (variable schedule, up to 1,560 hours per year)

Experience, Education, and Requirements

• One-year general clerical experience including public contact AND equivalent to the completion of the twelfth grade.
• Some exposure to recreational programming is preferred, but not required.
• Must be 18 years of age or older.
• Bilingual in English and Spanish required.

Employee Perks:

Employees enjoy free drop-in access to all THPRD recreation facilities for their household. Check out the “Benefits” tab for more details and additional employee perks!

Responsibilities:
This position plays a key role in providing high-quality customer service while supporting daily operations at THPRD’s Administration Office. Responsibilities include warmly greeting the public, registering patrons for classes, answering districtwide questions about programs and activities, and completing assigned clerical duties.

Key components of the job include (but are not limited to):

• Independently open, close, and staff the front desk at the facility assigned.
• Greet the public, create a positive experience for customers through professional and courteous behavior, and provide information and assistance regarding schedules, program descriptions, and other general district information over the phone and in person.
• Answer telephone and direct calls to appropriate personnel, as well as take accurate messages.
• Perform general clerical support, such as generating prescribed reports, assisting the public with program enrollment by signing participants up for programs, receipting money, and performing related registration procedures.

For more information regarding job duties and qualifications, please review the hyperlinked job title.

Application Review

The hiring team reviews applications as they are received, considering suitability for the role. Strong candidates will be contacted directly by hiring officials to discuss next steps. This recruitment will be used to fulfill multiple openings.

Please be sure to fully answer the application's supplemental questions to ensure our hiring managers can appropriately evaluate your qualifications. To reduce barriers to entry, THPRD evaluates an applicant's work history and responses to supplemental questions rather than requiring cover letters and resumes. Appointments on the salary range are made based upon a pay equity analysis of bona fide factors per Oregon's Equal Pay Act.

Accommodations

THPRD is committed to the full inclusion of all qualified individuals. As part of this commitment, THPRD will ensure that people experiencing disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources athr@thprd.org.

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