Customer Care Coordinator 2nd shift

Job Title: Customer Care Coordinator I

Pay: $17- $20

Position Overview

Are you looking to make a meaningful impact in healthcare? As a Customer Care Coordinator I, you will serve as the vital liaison between our healthcare system and our patients, medical professionals, and the community. In this role, you will deliver excellent, customer-focused service by screening patient calls, making critical virtual connections, and ensuring seamless communication across our network. If you are a compassionate communicator who thrives in a fast-paced environment, we want you on our team!

Schedule & Training Details

• Regular Shift: Monday–Friday, 11:00 AM – 7:30 PM (Includes every other weekend).
• Holiday Requirement: Must be available to work holidays.
• Paid Training Schedule: Monday–Friday, 8:00 AM – 4:30 PM for the first three (3) weeks.
• Dress Code: Business / Business Casual.

Key Duties and Responsibilities

• Patient Advocacy & Communication: Answer high-volume patient customer service calls for all system hospitals and department call center queues.
• Protocol Execution: Follow customized departmental protocols and algorithms to process patient calls in strict accordance with organization and HIPAA policies.
• Information Routing: Utilize on-call schedules and messaging tools to directly relay time-sensitive information to the appropriate on-call medical professionals.
• Resource Education: Use the call center database and web resources to educate patients/customers on available healthcare services and patient portals.
• Compliance & Care: Collaborate with other healthcare organizations to provide approved patient information, ensuring all communication remains PHI and PII compliant.
• Operational Excellence: Process customer requests within established department SLAs; perform daily equipment checks and participate in monthly downtime exercises.
• Continuous Growth: Meet department metrics and skill standards by actively participating in continuous improvement workshops.

Qualifications

• Education: High School Diploma or GED required.
• Technical Skills: Ability to effectively utilize call center databases, messaging portals, resource tools, and complex phone systems.
• Soft Skills: Exceptional active listening, empathy, and professional verbal communication skills.
• Compliance Mindset: Strong attention to detail with the ability to maintain strict confidentiality regarding patient information.

Why Join Our Team?

We are guided by our mission to provide world-class healthcare—every time, every touch—to the communities we have the privilege to serve. As a member of our Customer Care team, you are the first point of contact for patients seeking help, comfort, and care.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.