Customer Account Specialist

Customer Account Specialist (Manufacturing)

Location: White House, TN (Onsite)

Schedule: Day Shift | 40 hours/week

Pay: ~$20/hour

Overview

A growing manufacturing company in the HVAC/industrial space is seeking a Customer Account Specialist to support customers and internal sales operations. This is a fully onsite, day-shift role focused on inbound customer support, order processing, and sales assistance—not outbound sales.

Key Responsibilities

• Handle inbound customer calls and emails
• Process orders and perform accurate data entry
• Resolve customer issues and support order-related questions
• Assist with pricing, order status, and light upselling opportunities
• Coordinate with internal teams to ensure timely order fulfillment
• Maintain accurate customer and order records

Qualifications

• 2–3 years of customer service experience in a manufacturing or industrial environment
• Experience with order entry, inside sales support, or customer account management
• Strong communication, organization, and problem-solving skills
• Comfortable working in a fast-paced, onsite manufacturing setting
• ERP or order management system experience is a plus

What’s Offered

• Stable day-shift schedule with consistent hours
• Support-focused role (no cold calling or outbound sales quotas)
• Long-term opportunity with an established manufacturer