Crisis Intervention Specialist (CIS) Field Supervisor

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

• Transparency- We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity- Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect- We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact -We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration- We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.
  
  

Position Overview:

Under the direction of the Holistic Assistance Response Team (HART) Senior Manager, and HART Operations Manager, the Crisis Intervention Specialist (CIS), Field Supervisor oversees a team of crisis intervention specialists who provide services and support to individuals experiencing social welfare, mental, and/or behavioral health crises. This role ensures that interventions are applied appropriately, safely, and are consistent with the HART program model and organizational guidelines. The Field Supervisor also performs duties of the CIS and works in partnership with the HART EMT and EMT Field Supervisor to form the Response Team.

Duties & Responsibilities:

• Provide day-to-day supervision and guidance to crisis intervention specialists, ensuring they follow protocols and maintain quality standards.
• Respond to calls for non-emergency community care and social concerns and provide on-site response that includes screening and assessing an individual's physical, mental, and social condition to determine stabilization and level of care needed.
• Aim to resolve needs on-scene using active engagement strategies and tactics to assess the community member's needs, mitigate risk and potential issues, and link to appropriate resources for follow-up with the goal of long-term self-sufficiency.
• Maintain community members' confidentiality, except when the individual has granted consent and/or in instances of imminent harm to self or others, and/or where required to report by law.
• Maintain a working relationship with dispatch and other first responders, collaborating to make informed decisions related to best practices for crisis management, determination of need for immediate transport for care, and consideration for responding to incidents involving a minor.
• Transport community member and/or arrange transportation to services, as needed and appropriate. -Ensure all documentation is completed accurately, in detail, and submitted before end of shift.
• Frequently debrief with CIS team to discuss their progress, concerns, and best practices.
• Evaluate and ensure all trainees have demonstrated sufficient knowledge and practice of each required training skill upon being released to field duties.
• Immediately report and document all incidents involving your trainee to your direct supervisor.
  

Education:

• High School Diploma or equivalent.

Experience:

• At least (4) years of Supervisory Experience.
• At least three (3) years of experience in crisis intervention or mental health services field.
• Current Texas Driver's License (upon hire).

• All CIS employees are to complete all required HART training and continued education as assigned.
• Ability to coordinate activities closely with others in stressful situations.
• Ability to effectively communicate Verbal / Written English.
• Ability to take direction and adapt to changing situations/job duties.
• Ability to de-escalate complex situations by using Trauma Informed Care and harm reduction practices.
• Must possess the ability to write simple correspondence or reports.
• Must possess the ability to effectively present information in one-on-one and small group.

Core Competencies:

• Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
• Policy Development and Program Planning Skills: This competency focuses on developing, implementing, and improving policies, programs, and services that support effective public health strategies and improve community health outcomes.
• Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.
• Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.
• Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.
• Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.
• Management and Finance Skills: This competency focuses on managing human and financial resources, promoting equity and collaboration, and optimizing organizational performance to support effective public health programs.
• Leadership and Systems Thinking Skills: This competency focuses on aligning stakeholders, fostering innovation, and managing change to implement effective public health initiatives that strengthen community health.

• Bilingual (Spanish, Chinese Mandarin, Korean, Vietnamese, Hindi).

• Bachelor's degree in social work, Public Health, Human Services, Psychology, or other health related field.

• Alternative 911 program experience.

Position Type, and Typical Hours of Work:

• This is a full-time position.
• Schedules may vary during the hours of 6am - 10pm; however, days and times may change and will involve working evenings, weekends and possibly holidays due to the nature of the work and community engagement events
• Days and hours will depend on the needs of the community and division.

Work Environment:

• This position involves both a professional office environment and field-based responsibilities. It requires flexibility, adaptability and a balance between office work and outdoor activities with the potential for varying weather conditions.

Physical Demands:

• Must be able to lift up to 50lbs, have the ability to stand, bend, and or sit for extended periods of time.

Work Location:

• Harris County Public Health: Community Health & Violence Prevention Division - 1111 Fannin St. Houston, Texas. 77002.