Creative Services Manager
Reports to: VP Marketing
Location: Saddlebrook, NJ
Role Objective
Drive fast, efficient, and scalable execution of marketing and creative work by managing workflows, aligning cross-functional teams, and ensuring on-time delivery across all business priorities.
Core Responsibilities
1. Workflow & Capacity Management
- Own end-to-end project flow from intake to delivery across all marketing and creative work
- Manage prioritization and capacity allocation across area rugs, broadloom, accessories, and hospitality
2. Sales Channel Intake (Retail & eCommerce)
- Centralize and streamline all requests from retail and eCommerce sales teams via Asana
- Enforce structured intake, prioritization, and timelines; eliminate ad hoc requests
3. Cross-Functional Coordination
- Align marketing, sales, eCommerce, product, and hospitality teams on deliverables and timelines
- Proactively manage dependencies, resolve conflicts, and ensure accountability
4. Creative Operations & Asset Delivery
- Standardize workflows, templates, and processes to improve speed and efficiency
- Oversee delivery and proofing of assets across digital, print, retail, and trade channels
5. Event & Market Execution + Quality Control
- Own timelines and readiness for trade shows, markets, and key launches
- Ensure all deliverables are accurate, on-brand, and completed on time
Performance Metrics (KPIs)
- 90–95%+ on-time delivery
- Clear visibility across all projects (ownership, timelines, status)
- Improved workflow efficiency (reduction in ad hoc / incomplete requests)
- <3% error rate in final deliverables
- Measurable improvement in turnaround time
Qualifications
- 5–7 years in creative services, marketing operations, or project management
- Strong experience managing high-volume workflows and cross-functional teams
- Proficiency with Asana or similar project management tools
- Excellent communication, prioritization, and stakeholder management skills
- Detail-oriented with strong execution discipline
Success Profile
- Structured, proactive, and solutions-oriented
- Confident managing stakeholders and pushing back when needed
- Balances speed with quality in a fast-paced environment
Bottom Line
This role ensures marketing and creative work is delivered on time, on brief, and at scale—by managing workflows, controlling intake, and driving accountability across teams.
