Country Manager

ONERWAY
San Jose, CA

I. Core Business Development and Strategic Planning

  1. Develop Business Strategy
  • Formulate mid-to-long-term business development strategies based on the company's cross-border payment business positioning, clearly defining target markets, customer segments, and growth paths.
  • Analyze industry trends, identify new business opportunities, and drive the implementation of strategies.
  1. Client Acquisition and Management
  • Lead the development of local and international clients, establish high-level business partnerships, and achieve annual signing targets and revenue goals.
  • Deeply understand client needs, provide customized payment solutions, and facilitate product implementation and service delivery post-signing.
  1. Establish Cross-Border Partnerships
  • Connect with overseas banks, payment institutions, and clearing organizations to establish compliant cross-border payment channels, optimizing routing costs and transaction experience.
  • Collaborate with ecosystem partners such as cross-border logistics, advertising/marketing, and platform service providers to create "Payment+" services and enhance customer loyalty.

II. Client and Market Management

  1. Client Lifecycle Management
  • Maintain relationships with core clients, regularly review cooperation effectiveness, coordinate internal resources to resolve client issues, and improve renewal rates and satisfaction.
  • Identify value-added needs of existing clients, promote cross-selling, and increase revenue per client.
  1. Market Research and Competitive Analysis
  • Monitor policies in the cross-border payment industry to ensure business collaborations comply with domestic and international regulatory requirements.
  • Analyze competitors' business models, pricing strategies, and partnership cases to formulate differentiated competitive strategies and consolidate the company's market position.

III. Product and Commercial Synergy

  1. Requirement Alignment and Product Optimization
  • Gather client and market feedback, liaise with the product team to optimize existing services, and drive the commercial validation and piloting of new products.
  • Participate in formulating product pricing strategies, developing flexible rate plans based on market competition and cost structures.
  1. Collaboration on Compliance and Risk Control
  • Work closely with the risk control department to ensure the compliance of business partners and mitigate risks such as money laundering and fraud.
  • Coordinate the resolution of disputes and compliance issues arising from cross-border transactions to protect the company's brand reputation.

IV. Team Management and Resource Integration

  1. Build the Commercial Team
  • Form and manage the business development team, establish a performance appraisal system, and enhance members' industry knowledge, negotiation skills, and client management capabilities through training and practical experience.
  • Establish cross-departmental collaboration mechanisms to ensure efficient project execution.
  1. Resource Integration and Cost Control
  • Optimize costs associated with business collaborations, balance revenue and expenditure, and improve project profitability.
  • Integrate internal resources to create synergies in business development and enhance market influence.

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