Major Responsibilities:
- Electronically scan and index incoming correspondence using OnBase, applying expertise to assign accurate document types for proper routing into Epic.
- Review documents for urgency and follow alternate workflows as required by government or payer mandates, ensuring prompt attention to time-sensitive items.
- Collaborate closely with other departments to clarify document requirements and resolve issues, maintaining high standards of accuracy and speed to support compliance and AR resolution.
- Apply strong analytical and problem-solving skills to identify and address discrepancies, improve processes, and ensure the integrity of document handling.
- Open, sort, and distribute inbound and outbound mail, identifying correspondence for proper processing.
- Provide front desk reception coverage as needed, including greeting visitors and managing the visitor logbook.
- Complete printing and document handling tasks for various revenue cycle teams, including distribution and mailing of printed and interoffice documents.
- Access, understand, and explain information from electronic patient billing and medical records systems, including claims inquiry, account history, and account status.
- Accurately document and update patient account systems with all relevant information and actions taken.
- Communicate openly with leadership regarding issues, concerns, and workflow challenges, and collaborate to determine solutions.
- Adheres to established Advocate Health and Revenue Cycle policies, procedures, guidelines, and productivity standards and responsible for maintaining personal growth and development. Responsible for reading and understanding all organizational policies and departmental policies and procedures. Responsible for understanding and adhering to the organization’s Code of Ethical Conduct in personal actions. Comply with the policies, regulations and laws applicable to the organization’s business.
Licensure, Registration, and/or Certification Required:
Education Required:
- High School Graduate, or
- Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
Experience Required:
- 1 year of experience in healthcare (revenue cycle favored), medical billing, cash application, or insurance follow-up.
Knowledge, Skills & Abilities Required:
- Demonstrated knowledge of health care, insurance terminology, and medical billing.
- Excellent follow-up skills. Ability to speak English with ability to research and document on a computer.
- Good communication skills for effective interaction with internal and external customers.
- Ability to listen to and understand information and ideas presented verbally and in writing.
- Strong analytic, organization, communication (written and verbal), time management, multi-tasking and human relations skills.
- Ability to work independently and remain resilient under pressure in a fast-paced environment.
- Strong attention to detail and accuracy.
- Basic to intermediate computer skills, including proficient keyboard skills, use of a 10-key calculator, and experience with Microsoft Office products.
- Ability to read, enter, and retrieve information from multiple patient accounting systems
Physical Requirements and Working Conditions:
- Must be able to sit, stand, and walk for prolonged periods.
- Maneuver and lift objects 10–15 lbs.
- Operate all equipment necessary to perform the job.
- Physical demands may require extended periods seated or standing depending on the task.
- Ability to work onsite in an office setting or remotely from home as required.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
