Corrections Specialist 2 – Resolutions Specialist - WCC

Corrections Specialist 2Full Time, PermanentMonthly Salary: $5,892 - $7,930Shelton, Washington

The Department of Corrections Health Services Division is seeking a highly motivated and qualified individual for the critical position of a Corrections Specialist 2 (CS2) Resolution Specialist at the Washington Corrections Center located in Shelton, WA.
The Health Services Manager has direct responsibility of the health services incarcerated individual resolutions. Resolutions contribute to the agency’s mission to improve public safety by positively changing lives. Supports our commitment to operate a safe and humane corrections system and partner with other to transform lives for a better Washington. To ensure facilitation of this administrative program, this position will report directly to the facility Health Services Manager 3/designee and will oversee, coordinate, direct, manage and implement all aspects of the Incarcerated Individuals Resolution Program for Health Services as mandated by the Offender Resolution Program Manual and DOC Policy, Offender Resolution Program, 550.100. This position works closely with administrative and clinical staff which may also include the Headquarters’ Resolution Program Manager to ensure adherence and compliance to the established protocols and procedures of the incarcerated individual Resolution Program.
A completed application packet will include:

• A detailed resume
• A cover letter
• Three professional references

Applications will be reviewed as they are received. The hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant's advantage to apply as early as possible.Coordinate duties within the Facility’s Resolutions Program:

• Assign Health Services investigations to appropriate staff.
• Review documents for compliance .
• Ensure timely interviews are conducted.
• Encourage and role model informal remedies options
• Ensure that incarcerated individuals are interviewed at least once before a health services resolution is submitted at level Ill
• Provide directions to incarcerated individuals in writing, including directing them to the appropriate administrative process
• Correct health services administrative suggested responses provided by investigators when appropriate with the exception of medical responses.
• May track all assigned Health Services investigations ensuring administrative responses are timely.
• Responsible for conducting thorough investigations with emphasis at the level O and level 1.
• Confirm research, and fact finding is accomplished.
• Ensure appropriate administrative responses are submitted.
• Ensure DOC Policies, Facility Operations Memorandums and facility practices are followed when concerns are forwarded
• Review health services investigative packets to ensure they are complete
• Return incomplete investigations and issue new timelines for completion when necessary
• Coordinate as necessary between staff, incarcerated individuals, and/or operational issues.
• Engage in conversation with health services supervisors, clinical leaders, and administration to address.

Conduct research, training, and analysis:

• Analyze resolution data reviewing trends.
• Provide appropriate data analysis and trends reporting to health services management on a regular basis including emergent issues as appropriate.
• Ensure health services staff and incarcerated individuals are knowledgeable in the resolution grogram by providing orientation/training.
• Assist with training of health services investigative staff as needed.
• Work with facility resolution coordinator on issues specific to health services.

Facilitate, direct, and implement all aspects of the facility’s Resolution Program (ORP)

• Implement the program in accordance with DOC’s OGP Manual, and Policy 550.100 as it relates to health services.
• Responsible for providing the population with relevant documentation, information, and access to resolution programs as it relates to health services.
• Gather all complaints in accordance with policy from the facility resolution coordinator, review each resolution reguest to triage any urgent resolutions for immediate attention.
• Confirm all resolution documentation submitted is accurate and filed for appropriate processing.
• Administer appropriate health services resolution determinations and manage timelines at each level of review.
• Coordinate reguests to the facility resolution coordinator for notification of time extensions.
• Responsible for ensuring that appropriate health services responses are provided at levels 0, I II and Ill.
• Coordinate the processing of health services incarcerated individual resolutions at all levels, including emergency and PREA complaints, to ensure time requirements are met and work directly with the facility HS Resolution Coordinators.
• Maintain confidentiality of the program

Other duties as assignedRequired Qualifications:

• Six (6) years of professional experience providing healthcare case management services in adult or juvenile corrections, social services, or closely related field.

• Knowledge and understanding of basic medical concepts, patient assessment and care planning, medical record management.

• Knowledge and understanding of resolution, tort, or other investigative processes.

• Proficiency using Microsoft Office software (Word, Excel, Outlook).

• Excellent written and verbal communication skills.

• Ability to maintain accurate records, documenting resolutions, and managing cases efficiently and effectively is essential for ensuring compliance and accountability.
  
  

Preferred/Desired Qualifications:

• Experience working in a health care setting or knowledge of health care operations and patient care.

Mission: The mission of DOC is to improve public safety by positively changing lives.

Our Vision: Working together for safer communities.

Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

Our Core Values:

1. Cultivate an environment of integrity and trust:Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
2. Respectful and inclusive interactions:Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
3. People's safety:Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
4. Positivity in words and actions:At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
5. Supporting people's success:Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

IMPORTANT NOTES:

• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

**Please note: Phone number AND email address are required for all professional references.

• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from thedate ofhire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• This position may be represented by a bargaining unit.

• Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
• Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds. Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
• Candidates who are offered a job with the Department of Corrections must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.
• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visitwww.uscis.gov.

We are committed to hiring individuals who possess core diversity competencies:

Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.

• Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds.
• Respectfully acknowledge people's differences and recognize these differences as important and valuable.
• Promote inclusiveness.
• Be culturally sensitive and appropriate.
• Respect and value diverse backgrounds and traditions.

What We Offer:

As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

For questions about this recruitment, or to request reasonable accommodation in the application process, please emailnicholas.epps@doc1.wa.gov.For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.