Corporate Safety & Physical Security Systems Support Engineer

A Fortune 500 investment management firm is seeking a Corporate Safety & Physical Security Systems Support Engineer to support and maintain enterprise physical security technologies across a global corporate environment. This role serves as a key member of the Corporate Safety and Physical Security team, providing day-to-day administration, troubleshooting, vendor coordination, and operational support for access control, video surveillance, and intercom systems.

Key Responsibilitie

sPhysical Security Systems Administratio

• nSupport and maintain enterprise access control, video surveillance, and intercom systems
• .Perform daily system administration, maintenance, configuration, and programming activities
• .Monitor system performance and identify opportunities for optimization and operational improvements
• .Troubleshoot logical and system-level issues within physical security platforms
• .Coordinate with vendors when issues require escalation or advanced support

.Access Control & Video Surveillance Suppor

• tAdminister and support Lenel S2 access control systems
• .Administer and support Milestone Video Management System (VMS)
• .Troubleshoot door access issues, credential problems, camera outages, and related security system incidents
• .Provide support for badging operations, security command centers, and surveillance monitoring stations

.Vendor & Service Coordinatio

• nManage service requests and coordinate with security vendors for repairs and maintenance
• .Schedule and support onsite vendor visits
• .Coordinate with facilities, engineering, security personnel, and technical teams to resolve issues
• .Track service activities through resolution and ensure appropriate follow-up for required parts and return visits

.Security Operations Suppor

• tProvide technical support to security operations teams and physical security personnel
• .Support guard house technologies, badging systems, surveillance workstations, and other physical security equipment
• .Assist with incident response and operational troubleshooting as needed

.Project & Asset Managemen

• tCoordinate small-scale security projects, including door, camera, and access control additions or modifications
• .Work with vendors, facilities teams, and internal technology teams to support installations and upgrades
• .Maintain accurate inventories and documentation for physical security hardware and related technology assets

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Required Qualificatio

• nsHands-on experience administering and supporting Lenel S2 access control system
• s.Hands-on experience administering and supporting Milestone VMS video surveillance system
• s.Experience troubleshooting access control, CCTV, surveillance, and physical security technologie
• s.Strong understanding of IP networking concepts and troubleshootin
• g.Experience coordinating with vendors, service providers, and onsite technician
• s.Ability to independently diagnose issues and drive resolution with minimal supervisio

n.Preferred Qualificatio

• nsMilestone and/or Lenel S2 certification
• s.Experience supporting global or multi-site physical security environment
• s.Experience supporting Windows Server environment