Corporate Loan Operating Services Specialist

About the Role

Summary

The Loan Operating Services Specialist performs and analyzes consumer retail and commercial loan ancillary systems, software and vendor services. This position looks for opportunities to optimize the loan business processes. This position works closely with Credit Administration, Customer Experience, Business Applications, Compliance, Loan Operating Systems Specialist and the Bank Divisions to identify and define business needs and standardize loan operational workflows. Reports to Corporate Loan Operating Services Supervisor.

This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY.

The entry pay for this position is $24.99 + / hour (calculated for Kalispell, MT). Click here to learn more about our bank divisions.

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY range:

Spokane: $27.91 to $41.86/hour

Wentachee: $28.30 to $42.44/hour

Description

• Participate on project management teams for Consumer Retail and Commercial ancillary software and vendor implementations and maintains current systems and software, releases, integration and testing. Work to optimize loan process functionality. Perform non-technical and some technical system administration. Ensure loan systems meet legal and regulatory requirements, working closely with Business Applications and Compliance.
• Manage and monitor Credit Bureau coding accuracy, fatal error reports from each bureau and work with divisions to correct issues. Manage e-Oscar set, route and track status with divisions. Ensure all regulatory requirements of FACTA, FCRA, etc. are being followed.
• Participate in data integrity verification of the ancillary products in relationship to data in the core system and perform report reviews and coordinate maintenance and correct with the division banks.
• Perform Quality Control Division reviews for audit identified service related processes. Work with Corporate Loan Services/Systems Supervisor to proactively identify control gaps or control deficiencies, and continue development of the Corporate Loan Operation quality control program. Organize, participate and report findings to Corporate Management. This includes but is not limited to quality control and reporting of SOX, newly developed procedures and other identified audit exceptions in all areas of Corporate Loan Operations. The quality control will enhance the first line of defense and highlight training opportunities at the division level.
• Provide loan ancillary product, process and credit bureau customer support to the division banks. Work directly with loan operation users to troubleshoot business questions and/or issues and, as necessary, engage Business Application, Compliance and /or Management to resolve. Participate/coordinate the writing of procedures for loan operations, processes and other areas as assigned.
• Participate and help manage the M&A conversion detail and mapping for a successful addition to our Glacier Bank Family of Banks. This will include meeting attendance, research in various loan areas, systems and mapping. Follow through with assisting in any post conversion clean-up and training where necessary.
• Manage vendors and system providers to utilize application to fullest capacity and may process vendor payments.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

About You

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred

Education Level

Description

Required

High School Diploma / GED

A high school diploma or equivalent is required

Preferred

Associate Degree

Associates Degree in a Business related field is preferred.

Experience

Required/Preferred

Experience Level

Description

Required

3 years

Minimum of three years experience working in a lending environment such as Loan Processing, Loan Servicing, or Loan Operations is required.

Preferred

Knowledge Of

Loan origination process experience preferred.

Preferred

Knowledge Of

Credit Bureau Reporting experience preferred.

Preferred

Knowledge Of

Experience with Jack Henry core system is preferred.

Would an equivalent combination of relevant education and work experience be considered?: Yes

License/Certification

Required/Preferred

License/Certification

Description

Required Skills and Abilities

• A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
• Demonstrated experience working with all levels of management.
• Experience using loan origination software preferred.
• Experience using banking core programs and/or loan servicing programs (i.e. Jack Henry Silverlake).
• Knowledge of lending regulations and compliance.
• Analytical and organizational skills.
• Excellent interpersonal and verbal/written communication skills.
• Ability to coach and interact well with people from various loan departments.
• Effective time management skills.
• Must be detail-oriented and self-motivated.
• Ability to work independently with little direct supervision.
• Must handle multiple projects concurrently.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be capable of regular, reliable, and timely attendance.

Additional Requirements

Travel

Up to 15% travel required: (e.g. 3.5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities

Frequency

Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

Infrequent – rare.

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.

Infrequent – rare.

Crawling: Moving about on hands and knees or hands and feet.

Infrequent – rare.

Crouching: Bending the body downward and forward by bending leg and spine.

Infrequent – rare.

Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.

Infrequent – rare.

Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.

Daily.

Grasping: Applying pressure to an object with the fingers and palm.

Infrequent – rare.

Kneeling: Bending legs at knee to come to a rest on knee or knees.

Infrequent – rare.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Infrequent – rare.

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Infrequent – rare.

Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Infrequent – rare.

Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Daily.

Stooping: Bending body downward and forward by bending spine at the waist.

Infrequent – rare.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.