As a Vice President, you will help lead efforts for the Corporate Client Banking & Specialized Industries (CCBSI) transformation team by putting the client and their needs first when developing best-in-class solutions and experiences. You will help develop sales-led analytics to facilitate more dynamic, interactive discussions with clients, as well as develop innovative solutioning tools to streamline, simplify, and "democratize" the discovery and solutioning processes for Sales, other Solutioning partners, and our clients. You have a strong problem-solving skillset and want to use past experience in strategy development / execution to drive change in a large institution while fostering strong, trusted partnerships with various stakeholders.
Team Description:
The CCBSI team takes a client-centered approach to reimagining commercial banking through digital transformation and strategic initiatives. The team sits at the intersection of our clients, other bank initiatives, and Fintechs, serving as a strategic partner to complex clients in both the Commercial Bank (CB) and Corporate and Investment Bank (CIB), focusing on clients with revenue of $100 MM+ to $25 B. We are involved in a range of efforts, from short-term "war rooms" to bring efficiency to the business, to broader, longer-term transformations, which involve researching client needs, ideating and prototyping designs, testing and validating solutions, and helping drive their adoption. We are a mix of talented individuals with experience spanning technology, behavioral sciences, and consulting, with stints at top-tier consulting firms before joining JP Morgan.
JP Morgan Chase - Commercial Bank (CB):
CB provides a full range of services including lending, treasury services, investment banking, commercial card and asset management products to meet its clients' domestic and international financial needs. CB's 1,800 bankers serve approximately 18,000 clients nationally, including corporations, municipalities, financial institutions and not-for-profit entities, with annual revenue generally ranging from $20 million to $2 billion, and nearly 36,000 real estate clients, owners and investors. CB is the third largest commercial bank in the U.S., with over $200 billion in loans and $180 billion in deposits. In 2017, CB generated revenue and earnings of $8.6 billion and $3.5 billion, respectively. CB is composed of three LOBs - Middle Market Banking & Specialized Industries (MMBSI: non-real estate clients with revenue of $20 MM - $500 MM), Corporate Client Banking & Specialized Industries (CCBSI: non-real estate clients with revenue of $500 MM - $2.5 BN), and Commercial Real Estate (CRE: real estate clients).
Job responsibilities:
Thought Leadership and Problem Solving
- Planning and conducting research with clients and employees via in-depth interviews, facilitated working sessions, design workshops, focus groups, and surveys
- Structuring and performing both data driven and qualitative analyses to identify and shape strategic / transformational opportunities and recommendations; often in collaboration with senior stakeholders
- Researching and applying an understanding of innovation in financial services and emerging technologies (e.g. machine learning, blockchain, robotics process automation) to reimagine the future of commercial banking
- Collaborating with design teams and Subject Matter Experts (SMEs) to use a design-thinking methodology to co-create the target state client and internal commercial banking experience (incl. op. model, capabilities, business architecture, etc.); responsible for translating design into discrete and well scoped initiatives with robust business cases and Key Performance Indicators (KPIs) to track impact
Stakeholder Management
- Developing strong trusted advisor / partner relationships with key client and internal stakeholders
- Leading change, consensus, and alignment on the target state vision and roadmap across a diverse set of stakeholders and senior leaders
- Preparing decks and design materials to share with clients, team leadership, senior management, and executive leadership (incl. the CEO of CB and JP Morgan Chase's Operating Committee); including presentations, executive summaries, proof-of-concept (POC) / minimal-viable-product (MVP) demonstrations, and KPI progress updates
Leadership
- Spearheading one or more work streams, with support from senior team members, including: owning deliverables "end-to-end", creating work plans, and managing deadlines and expectations
- Oversee Senior Associate(s) and Associate(s) and help develop junior team members (e.g. mentorship)
Required qualifications, capabilities and skills:
For Those with a Strategy Background
- 7+ years of experience at a top-tier management / strategy consulting firm or in an internal corporate strategy / transformation function, with proven analytical skills. Experience in financial services is preferred, but not required
- Previous experience and proven success with operating model design and / or business strategy with a strong interest in design thinking, digital transformation, and tech innovation
- Bachelor's degree from top-tier program required; MBA or related Master's Degree is a plus
- Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
- Strong verbal and written communication skills; including strong PowerPoint and Excel skills with experience developing materials for executive leadership strongly preferred
For Those with a Digital Background
- 7+ years of experience at a top-tier digital consulting or tech firm. Experience in financial services is preferred, but not required
- Previous experience and proven success with digital transformation implementations (journey design, prototyping to scale), and tech innovation initiatives with a strong interest in operating model design and / or business strategy
- Understanding and knowledge of design and software development processes, with exposure to agile
- Demonstrated experience orchestrating and influencing collaboration across multiple teams and roles (e.g. Product owners, business sponsors, subject matter experts, experience designers, testers, development teams, etc.) towards building a cohesive, customer-focused product backlog
- Bachelor's degree from top-tier program required, ideally in Management Information Systems, Product Management, or Tech Development; MBA or related Master's Degree is a plus
- Strong verbal and written communications skills; including strong PowerPoint skills with experience developing materials for executive leadership strongly preferred
