Collaborate with internal Stakeholders to identify shared goals and ensure appropriate programs are in place to protect our brand reputation and Customer base
Drive innovation to ensure community outreach programs are relevant and meet evolving trends/best practices as well as contribute to our diversity, equity, and inclusion strategy to support corporate DEI (Diversity, Equity, and Inclusion) goals
Identify strategic opportunities to engage Corporate Responsibility service offerings within other client's departments
Identify opportunities to achieve department and Company goals as directed by executive Leadership as well as provide solutions through analysis, strategic thinking, resource planning, and coordination with Leaders
Manage client's program activities and associated events
Research and identify innovative programmatic opportunities that deepen engagement and bolster business and reputation
Serve as a convener/facilitator for cross-departmental conversations/projects
Serve as an intermediary and subject matter expert to address issues, ranging from routine to contentious
Serve up impactful and inspirational stories to communicate internally and externally
May perform other job duties as directed by Employee’s Leaders
High empathy and comfort working with employees in sensitive situations
Excellent communication skills (verbal + written)
Strong customer service orientation
Ability to manage multiple cases/tasks simultaneously
Nice-to-Have:
Grant management platforms
Salesforce
Nonprofit / philanthropy / social work
Background in:
Employee support programs
Volunteer or community service work
Experience Level: Entry-level
Open to candidates with:
Strong internship experience
Relevant volunteer/social work background
Looking for someone interested in a long-term opportunity (potential to convert full-time)
Work Setup: 4 days onsite, Friday is hybrid
Knowledge, Skills and Abilities:
Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
Knowledge of business and management principles involved in strategic planning and resource allocation
Knowledge of principles and processes for providing Customer services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Skilled in understanding the implications of latest information for both current and future problem-solving and decision-making
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
Ability to propose creative ideas about a topic or program
Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events)
