We are looking for an experienced and execution-focused Chief Operating Officer (COO) to lead and scale our end-to-end company operations across our organization and our offshore subsidiary. This role is responsible for operational excellence across product deployment, customer onboarding, customer support, incident management, compliance, and cross-functional execution.
As COO, you will partner closely with the CEO to translate strategy into scalable processes, ensuring operational readiness as we grow from early-stage to industry-leading scale.
You must be a “doer and thinker in one” and fit in our mission-driven culture based on innovation, transparency, accountability, dedication, execution, pursuit of excellence, and no politics.
This is a unique opportunity to be a key leader in a rapidly growing and impactful company and directly shape the future of AI-driven healthcare operations.
Key Responsibilities
Operational Leadership & Strategy
- Own company-wide operations, ensuring predictable execution across product deployment, customer onboarding, and day-to-day business operations.
- Build operational frameworks, playbooks, KPIs, and dashboards to measure performance, efficiency, and customer outcomes.
- Lead and structure US and offshore operational teams (deployment, customer support, operations, and service delivery).
- Drive operational readiness for rapid scale.
Deployment & Rollout Management
- Oversee end-to-end deployment lifecycle: planning, customer readiness, configuration, testing, training, and go-live.
- Establish repeatable, scalable rollout processes for multiple concurrent enterprise customers.
- Partner with Product and Engineering to align releases with customer timelines and operational capacity.
Customer Success & Incident Management
- Own the customer success, support, and incident escalation processes to ensure fast resolution and high customer satisfaction.
- Implement SLAs, incident response protocols, RCA (root cause analysis), and continuous improvement loops.
- Lead cross-functional war rooms for critical customer issues.
Cross-Functional Execution & Alignment
- High ownership, direct partnership with the CEO, and visibility across all business areas.
- Ensure tight execution across Product, Engineering, Sales, Clinical Ops, Finance, and HR.
- Translate CEO strategy into clear operational plans, resource allocation, and cross-team accountability.
- Oversee OKRs, quarterly planning, and operational cadence.
Compliance & Risk Management
- Ensure HIPAA, HITRUST, SOC2, and healthcare regulatory compliance across operations.
- Implement data security, privacy, and operational risk controls.
People & Culture
- Build high-performing team across operations, customer success, program management, and service delivery.
- You are the first one taking on operation, you must be hands-on, able to handle it yourself, not an email forwarder.
- Ensuring ethic practice, customer centric, AI-first, alignment with company values and performance expectations, hold the accountability to yourself and to others.
Qualifications (Required)
- You must currently be located in the Seattle Metro Region. Able to work hybrid on-site a minimum of three days at our Bellevue location
- 10+ years of experience in Operations, General Management, or Customer Delivery roles.
- 5+ years leading operations in high-growth SaaS, HealthTech, HCIT, or AI-enabled service companies.
- Proven success as hands-on operational experts with discipline and precise execution, having scaled operational teams and processes in a fast-growing startup.
- Experience leading deployments for enterprise healthcare organizations (providers, payers, RCM, Clinical Operation, etc.).
- Strong understanding of HIPAA, data privacy, and healthcare operations workflows.
- Exceptional project management, organizational, and cross-functional leadership skills.
- Enjoying rolling up sleeves to solve operational issues directly.
Preferred
- Experience managing teams across US and offshore.
- Operational leadership in AI/ML-enabled SaaS products.
- Prior experience with customer escalations and high-severity incident management.
Compensation And Benefits
- Base Salary Range: $250,000 - $325,000 per year (commensurate with experience and qualifications).
- Target Annual Performance Bonus.
- Equity Package: Early-stage-level equity participation in a high-growth company.
- Comprehensive benefits package including medical, dental, vision, life and AD&D insurance; 401K with generous company’s matching contributions; paid time off and holidays.
If you are interested , you can reach me via:
jiangzhiming11@126.com
