Contact Center Service Representative

Contact Center Service Representative/Phone Banker

Full-Time Remoteopportunity available in CharlestonMetro Area, ColumbiaMetro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC.

*This position is predominately remote; however, you may be required to come onsite as needed.

Are you passionate about helping others?Do you enjoy interacting with customers over the telephone and working in ahigh volume,fast-paced environment?As a Contact Center Service Representative,you willprovide exceptional customer service via telephoneandoffer financial products and services thatmeet the customers' needs.

As a Contact Center Service Representative, a typical day might look like this:

• Brainstorm with team members about ways to meet referral goals.
• Talk with a customerabout the payoff amount for theirauto loan.
• Assist a customer withunlocking their online account.
• Ordera new debit card for a customer.
• Transfer funds from one account to another.
• Meet withyourTeamLead to reviewyour current performance.

This job might be for you if:

• You enjoy assistingcustomersoverthe phoneand you thrivein a fast-paced environment.Multitasking isyour strength.
• You connect well with othersand you’re comfortable talking to people.You are not bothered byoffering financial products and services to customers.
• You are seeking some work/life balance and want a schedule that allows you to spendnights and weekends with your familyand friends.
• You are a pro at managing your time and staying on track.
• You are awesome at consistently following policies and procedures.
• You are cool under pressure. You don’t get flustered or take it personally when you have to deal with an irate customer.
• You volunteer for new challenges without being asked.

The Perks:

We know that pay and benefits are important to you, and they are important to us too. Join our team and you'll enjoy:

• A chance to build lasting relationships with not only your team, but our customers as well.
• The opportunity to work from the comfort of your home-No Commute!
• A company that cares about your total wellness by providing a program that includesgym reimbursement, virtualworkshops,Employee AssistanceProgram, and more.
• Opportunities to make a difference by volunteering and getting involved in the community.
• Opportunities to grow within a company that's dedicated to your development and promoting talent internally.

To land this role*, you need to have a high school diploma (or equivalent), at least oneyear of customer service experience in acall centeror banking environment, and a positive attitude. Apply online atwww.scfederal.jobs.

Bilingual in English and Spanish preferred, but not required. Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently.

*Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.

TRAINING REQUIREMENT: Training for this position is held onsite, in-person at our headquarters located in North Charleston, SC. Training starts the first Monday of the month, typically 4 weeks in total, Monday-Friday.

The deadline to submit your application for this role is May 5th, 2026.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is anEqual Employment Opportunity Employer.

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