Customer Service Representative

Customer Service Representative – Billing & Account Support (Entry Level)

If you enjoy solving problems and helping people, this role could be a great fit for you. As a Customer Service Representative, you will serve as the first point of contact for our customers, providing support for billing inquiries, payment processing, portal login and navigation assistance, and general account questions. You’ll work in a fast-paced, high-volume contact center environment where accuracy, professionalism, and customer satisfaction are key.

• Handle inbound customer interactions related to billing inquiries, payments, account concerns, and online portal navigation
• Deliver outstanding customer service and accurate information via phone, chat, text, and email
• Take ownership of customer issues and resolve requests efficiently, accurately, and professionally
• Analyze information and make sound decisions while maintaining a positive and pleasant customer experience
• Perform basic mathematical calculations (addition, subtraction, division, percentages) to support customer inquiries
• Effectively navigate multiple system applications to research, analyze, and resolve customer requests
• Meet established productivity, service level, and quality standards
• Learn and comply with all corporate policies, regulatory requirements (SOX), and business processes (PCI)
• Complete additional duties and special projects as assigned
• Work overtime as required based on business needs

• Strong customer service focus
• Effective verbal and written communication skills
• Ability to problem-solve and make quick, accurate decisions in a fast-paced environment
• Proficient computer skills, including keyboarding, system login, and web/cloud navigation
• Experience using Microsoft 365 tools (Excel, Word, Outlook, Teams)
• Ability to multitask across multiple monitors and applications

• Professionalism, dependability, and personal accountability
• Ability to manage competing priorities and perform well under pressure
• Strong problem-solving skills with a customer-first mindset
• Experience in a high-volume contact center environment (preferred)

• High school diploma or equivalent required
• College degree or currently pursuing a degree is a plus
• 1–2 years of customer service experience preferred
• Entry-level candidates with strong service skills are encouraged to apply

Entry Level

This is a Contract to Hire position based out of O Fallon, MO.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in O Fallon,MO.

This position is anticipated to close on May 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.