Consumer Loan Specialist

Must Haves:

• High School Diploma or GED
• 1–3 years of experience in a processing or administrative role
• Basic knowledge of mortgage loans and mortgage documentation
• Comfortable using PC and internet-based tools
• Advanced Excel skills

Plus:

• Experience using the Mortgage Servicing Package (MSP) system
• Prior customer service experience
• Familiarity with recasts, partial releases, and mortgage modifications

About the Role:

This role supports mortgage operations by processing loan documentation, maintaining accurate records, and assisting with day‑to‑day administrative tasks. The ideal candidate has prior processing or administrative experience and a basic understanding of mortgage loans and documentation.

Responsibilities:

• Process and review mortgage-related documents accurately and efficiently
• Perform administrative and data entry tasks related to loan files
• Maintain accurate records across internal systems and internet-based tools
• Support internal teams by responding to requests and ensuring files are complete
• Assist with customer service needs related to mortgage documentation
• Follow established procedures to ensure compliance and accuracy