About the Organization
At the Flagship Enterprise Center (FEC), we believe entrepreneurship is one of the most powerful ways to create positive change - impacting individuals, communities, and the broader world. As a dynamic and growing non-profit organization, our mission is to help others launch, grow, and sustain impactful businesses by providing access to capital, resources, and community.
Headquartered in Anderson, Indiana, FEC plays a vital role in strengthening Central Indiana’s entrepreneurial ecosystem - one business at a time. Our team utilizes a robust economic development toolkit that includes a small business loan program, a full-service training and conference center, and over 250,000 square feet of office and manufacturing space.
Launched in 2010, our Bankable program provides flexible, responsible capital to small business owners who are not yet ready for traditional financing. To date, Bankable has deployed over $78 million to support approximately 2,200 businesses across Indiana - stimulating local economies, creating jobs, and building stronger communities.
Position Details:
Title: Conferencing Coordinator
Reports to: Director of Innovation & Incubation
Hours: 40 hours/week: Generally, Monday through Friday, most often 8:30 a.m. to 5:30 p.m., with occasional flexibility required for conferences, events, or special projects.
Primary Work Location: Flagship Enterprise Center - Anderson, IN
Travel: Required for scheduled partner meetings/events and approved field appointments
Position Overview
The Conferencing Coordinator plays a central role in delivering high-quality conferencing, coworking, and front-office experiences at Flagship Enterprise Center. This position helps ensure professional, welcoming, and efficient daily operations for clients, tenants, visitors, entrepreneurs, and community partners.
- Working under the supervision of the Director of Innovation & Incubation and in close coordination with the Incubator Manager of Operations, the Conferencing Coordinator assists with conferencing logistics, facility coordination, administrative operations, and client engagement across multiple incubator environments.
- As one of the primary public-facing team members of the organization, this role is responsible for helping create a positive and professional experience for all who interact with Flagship. The Conferencing Coordinator helps uphold the “Flagship Standard” through strong hospitality, responsiveness, organization, attention to detail, and operational reliability.
- This position contributes directly to Flagship’s mission of supporting entrepreneurship, business growth, innovation, and community development throughout the Anderson region.
Key Responsibilities
Conferencing & Event Support
- Client Relations: Support internal and external event and conferencing clients by serving as a primary point of contact for inquiries and providing high-quality customer service.
- Event Lifecycle Support: Support the planning, scheduling, and production of meetings, seminars, and special events.
- Client & Partnership Development: Assist in developing relationships with prospective conferencing clients, tenants, and community partners.
- Facility Readiness: Assist with day-of production details, including room setup, catering coordination, technical preparation, facility opening/closing, and teardown; as well as light housekeeping duties when needed, such as, washing tablecloths, sweeping, etc.
Incubator & Administrative Operations
- Reception & First Impressions: Answer incoming telephone calls, handle walk-in inquiries, and direct visitors to the appropriate staff or departments.
- Facility Tours: Conduct tours of the incubator facilities, coworking spaces, and conference rooms for prospective tenants and event clients.
- Project Tracking: Maintain accurate records of project stages, including client bookings and facility usage, within the tracking system.
- General Administration: Provide administrative support for broader Flagship initiatives, including maintaining office supplies and organizing filing systems.
- Collaboration: Work in close daily partnership with the Incubator Manager of Operations to synchronize schedules and ensure incubator components (podcast studio, coworking spaces, etc.) are functional.
- Problem Solving: Ability to solve problems quickly and professionally in a fast-paced environment.
Desired Skills & Qualifications
- Communication: Exceptional verbal and written communication skills with a professional demeanor for public-facing interactions.
- Organization: High level of self-organization and the ability to track multiple project deadlines simultaneously.
- Integrity: A record of exemplary personal and professional integrity and a willingness to handle confidential information with discretion.
- Event Esthetics: Strong attention to visual presentation, room aesthetics, and hospitality details, including food displays, centerpieces, and event setup.
- Technical Proficiency: Proficiency in Microsoft Office Suite, ability to use AI in daily tasks, and experience with CRM or management software. Willingness to learn basic technical and A/V equipment used in conferencing and events, as well as a willingness to instruct guests.
Physical & Operational Requirements
- Ability to move tables, chairs, signage, and light event materials as needed.
- Ability to walk throughout multiple facilities on multiple floors regularly during the workday.
- Occasional early morning or evening event responsibilities.
- Occasional weekend meetings or event responsibilities.
- Ability to lift approximately 50 pounds.
The Conferencing Coordinator contributes to Flagship’s mission of supporting entrepreneurship, business growth, and community development throughout the greater Anderson region.