The Marina Inn at Grande Dunes, Myrtle Beach, SC is a luxurious, 200 rooms full service boutique hotel with 15,000 sf of event space is seeking an experienced and energetic individual with an entrepreneurial spirit and a proven track record of hotel catering sales & conference services experience. The ideal candidate will exemplify and promote the exceptional standards set forth by our team at our unique, independent resort.
Job Description:
The Conference Services/Catering Manager’s primary responsibility will be active selling, planning and execution of events to maximize banquet food and beverage, meeting room, audio visual revenue as the the assigned conference services manager for groups that have been booked by the Marina Inn at Grande Dunes’ group sales team. Will involve working with the client to effectively execute the details of the group sales contract, upsell each opportunity to maximize revenue and offer enhancements to create outstanding events while providing excellent service. Secondary responsibility will be executing Banquet Event Orders and communicating with Hotel operational team, primarily food and beverage, to ensure a seamless and memorable experience.
Duties and Responsibilities:
• Timely response to active leads, group planner requests as well as maintain an organized trace system for follow up to potential and existing clients.
• Execute proper contract outlining arrangements as discussed and agreed upon with group planner; secure proper deposit and payment as per the signed and agreed agreement.
• Set-up and conduct client site inspections for the resort and/or attend site inspections as required.
• Serves as the assigned convention services coordinator for meetings/events as booked by the group sales team that involve serving as the meeting planner’s primary contact up to and during event; execution of details outlined in the group sales contract via generation of BEO’s; up selling additional catering revenue; creatively problem solve any updates and revisions to program.
• Plan and execute pre-convention meeting with group planner and appropriate members of the resort team as required.
• Plan and execute client sales presentations as needed to secure business.
• Timely execution of detailed BEO’s as required for each assigned event outlining expectations, pricing and proper execution of events.
• Attend weekly BEO meeting with assigned hotel staff for smooth execution of upcoming events.
• Provides a professional image at all times through appearance and dress.
• Complete & distribute 90 day event report on a weekly basis.
• Create and maintain a synergistic working relationship with internal departments; primarily food and beverage, sales and reservations.
• Participate in onsite FAMS as necessary.
• Some evenings and weekends as required executing the catering/conference services needs of the group meeting decision makers.
• Continual awareness of comp set by maintaining an in-depth knowledge of facilities, menus, vendors, and operations to maximize sales against the comp set.
• Develop networking relationships with local organizations, in order to build awareness for new business and retain existing business.
• Attendance at company meetings as required.
• Adhere to company policies and enforce proper safety procedures.
• Ensure timely completion of special projects and other duties as assigned.
• Maintain personal integrity at all times and in all matters.
• Appropriate and timely feedback to supervisor.
• MOD/Saturday office coverage on average once monthly.
• Perform all other duties as assigned.
Skills and Specifications
• Excellent negotiation and execution skills.
• Exhibit self motivation and a high level of personal organization, flexibility and time management.
• Ability to upsell product and services to maximize revenue.
• Excellent customer relationship and customer service skills.
• Ability to offer efficient and creative program solutions to benefit Hotel and client.
• Ability to listen to client’s needs to deliver excellent customer service.
• Strong communication & execution of details.
• Proficient in Microsoft operating systems as well as Amadeus Delphi sales management software.
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Education and Qualifications