Conference Service Coordinator

ABM US
Santa Clara, CA

Pay: $80k annually 

The pay listed is the salary for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff & Management.

Essential Duties & Responsibilities

Event & Room Management

  • Manage bookings and event reservations through Outlook and the internal campus calendar.
  • Review event requests and coordinate follow‑up details with organizers.
  • Set up event spaces including tables, chairs, linens, whiteboards, screens, flipcharts, and other materials as requested.
  • Ensure meeting rooms are fully stocked with appropriate supplies (pens, pads, markers, clipboards, handouts, etc.).
  • Refresh rooms between meetings and maintain readiness throughout the day.
  • Set up directional signage and assist with on‑site redirection as needed.
  • Escort and assist clients and visitors throughout the building.
  • Create work orders for facilities, janitorial, or AV support as required.

Communication & Coordination

  • Maintain consistent communication with clients, guests, team members, vendors, and support departments.
  • Build strong relationships with internal partners such as facilities, janitorial, catering, security, and AV teams.
  • Monitor in-house event activity and provide support as needed.
  • Provide recommendations for appropriate room setups and collaborate to resolve unique setup challenges.

Event Support

  • Support virtual and hybrid event needs, including creating and sharing Zoom links and handling basic recording distribution.
  • Assist event organizers before, during, and after events.
  • Coordinate with external vendors, including catering partners, for event setup and service.
  • Assist with promotional materials and campus event communications.

AV & Facilities Oversight

  • Provide basic audio‑visual assistance (equipment setup, troubleshooting simple issues, confirming functionality).
  • Maintain an organized AV storage area and ensure equipment is properly charged and ready for use.
  • Report AV, equipment, or facility malfunctions through the appropriate channels.
  • Ensure fire safety clearances and room layout compliance.
  • Conduct weekly site inspections of meeting rooms and notify appropriate departments of items requiring service.

Reporting, Documentation, & Promotions

  • Upload event photos and related data into SharePoint.
  • Provide weekly event summaries to the communications team for newsletter inclusion.
  • Create flyers and promotional materials for internal events.
  • Maintain accurate inventory of event‑related supplies and notify supervisors when restocking is required.

Other Responsibilities

  • Perform janitorial‑adjacent tasks when needed (spot cleaning, trash removal tied to room flip, etc.).
  • Complete other duties as assigned.
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