Computer Services Technician III - Countywide Promotional Opportunity

COUNTYWIDE PROMOTIONAL OPPORTUNITY

OPEN ONLY TO CURRENT, REGULAR COUNTY OF NEVADA EMPLOYEES WHO HAVE COMPLETED TWELVE MONTHS OF SATISFACTORY, PROBATIONARY SERVICE

INTERVIEWS FOR SELECTED CANDIDATES ARE TENTATIVELY SCHEDULED FOR APRIL 21st & 22nd, 2026.

Nevada County is nestled in California’s Sierra Nevada foothills, about an hour outside Sacramento and two hours from the San Francisco Bay Area. County employees enjoy a variety of activities from mountain biking and backpacking to painting, swimming, music, and working with animals. Full-time employees are provided with a competitive benefits package.

The Nevada County Information Systems (IS) Department values collaboration and innovation in support of our mission to provide excellent technology to all County departments and strives to align with our agency core values of Integrity, Service, and Commitment. Members of the team are encouraged to maintain a strong work-life balance and generally have the opportunity to participate in flexible scheduling and part-time telework options.

https://www.nevadacountyca.gov/DocumentCenter/View/47733/2023-IGS-Behavior-and-Culture-Values

This is an excellent opportunity to join us in the position of Lead Computer Services Technician (CST III). This position works as part of the Desktop Service Team and provides remote and in-person support services to county departments and other associated organizations. The CST III leads and mentors a team of technicians in providing excellent customer service and daily oversight to support endpoint devices and software and staffing the Service Desk. This position also collaborates and resolves the most difficult and complex tasks and assists end users with selecting and purchasing solutions and some project management.

In this hands-on lead role, the Lead CST also works directly with the team supervisor to plan and maintain standards for hardware and software and to manage endpoint maintenance. The Lead CST is a key partner in supporting and responding to cybersecurity needs of the organization and working with hardware and software vendors to source and provide needed equipment and applications to county departments and staff.

The ideal Team Member possesses strong customer service and communication skills, technical aptitude, and leadership skills with a willingness to grow and learn. Strong candidates demonstrate strength in:

• Managing and administering Windows Desktop Operating Systems
• Troubleshooting, research, and diagnostics of endpoint software and hardware
• Managing endpoint updates and security
• Coordinating staff schedules
• Working with and building relationships with service providers and vendors
• Coordinating and prioritizing urgent and transactional needs
• Sound decision making in a busy environment
• Developing and nurturing positive relationships across the organization

Nevada County Information Systems is an award-winning department in innovation and collaboration including placing in the top 4 of National Digital Counties for the last 10 years.

We are an equal opportunity employer. The position is fully benefited. The County of Nevada offers a competitive benefit package. The compensation package includes:

• CalPERS retirement plan, a defined benefit plan,
• Medical—several choices of HMO and PPO plans
• Dental—a “best in the business” dental plan
• Vision—includes annual eye exams and annual frame allowance
• Life Insurance—equal to $50,000 with an option to purchase additional, supplementary life insurance at group rates
• Flexible Spending Account—set aside, on a pre-tax basis, up to the IRS maximum for eligible health related expenses

Why Nevada County?

Because here, your contribution, your worth, your ideas, all have a place! We thrive on transparent and ongoing communication through employee newsletters, social media and hosted sites. We strive to be the best version of ourselves through continuous improvement. We learn and grow as a team. Great discoveries happen when people from a diverse set of backgrounds come together. Best of all, you make a difference in the lives of our community every day. Bring your whole self to our place.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Read the full job description here.

Level I:Graduation from high school or completion of GED program. Additional course work in computer operations/maintenance, from an accredited college or university, OR industry-provided training in computer and peripheral operations and/or maintenance, is preferred.Level II (in addition to the above):Two years of experience performing work similar to the Computer Services Technician I in Nevada County.

Level III (in addition to the above):Three years of experience performing work similar to the Computer Services Technician II in Nevada County. Additional college level course work in computer operations/maintenance, from an accredited college or university, may be substituted for up to two years of this experience on a year for year basis.