This is a highly technical position responsible for specialized computer applications in support of the department's goals and objectives. The performance of the essential functions of the position requires a background closely related to the department's functional responsibilities, combined with technical knowledge of computerized information systems. Work activities involve contact with the public, City officials, and employees.
This posting will close after the receipt of the first 15 qualified applicants or 1 week (April 10th at11:30AM) whichever comes first.- Plans and organizes data systems management functions to support the organizational mission, utilizing functional literacy and technical expertise.
- Learns the supported computer applications specific to the departmental area, including understanding their interrelationship and dependencies.
- Works with vendors to maintain and support these applications, perform upgrades, and implement new features as released.
- Identifies and considers both the business and technical needs of customers to deliver high-quality solutions that meet user requirements.
- Configures, executes, tests, and implements the solution.
- Ensures that solutions implemented align with the supported specific departmental mission.
- Configures computer applications to achieve desired results.
- Determines facility, equipment, and supply requirements for data systems activities to facilitate analysis, reports, forecasts, estimates, computations, records maintenance, and department operational needs.
- Maintains necessary records and prepares reports and documentation.
- Coordinates system actions and plans with user agencies to ensure integrated programs.
- Develops relationships with business units, external consultants, and vendors.
- Interprets laws, rules, regulations, policies, and procedures as they affect the organizational mission.
- Identifies requirements, determines appropriate courses of action, and organizes data to prepare reports supporting existing or proposed policies and ordinances.
- Performs top-level troubleshooting of technical issues related to application functionality.
- Tracks and follows issues through to resolution; communicates to all stakeholders.
- Develops computerized solutions to business and operating needs of user departments using desktop spreadsheet, database, and word processor systems.
- Assists in implementing, supporting, and maintaining new computer software packages.
- Manage application projects of simple to moderate complexity, which may include sub-components of larger-scale projects as directed by Management.
- Tests, analyzes, and maintains assigned computer applications.
- May be required to participate in and/or facilitate training to support departmental or City initiatives and requirements.
- May be required to work alternate hours as necessary for the efficient operation of the department.
- May require 24/7 availability to support Mission-Critical applications.
- Position is designated as Mission Critical.
ADDITIONAL FUNCTIONS- May formulate policies for the department utilizing City requirements and sound research procedures; prepares correspondence and maintains detailed documentation of actions.
- Develops and maintains troubleshooting, solution processes, and procedure documentation to build an enhanced knowledge base.
- Provides individualized training to others using computer-based information retrieval and processing.
- Supervises subordinate employees as directed.
- May require attending meetings, visiting, and working at job sites other than the primary work location.
- Bachelor's degree from an accredited college or university in Business, Finance, Human Resources, or a field related to the essential duties of the position or function of the department.
- Three years of experience in a computer application or information technology support role.
An equivalent combination of education, training, and experience that provides the knowledge, skills, abilities, and other competencies necessary for success in the target position may be considered.
SPECIAL REQUIREMENTS- Must possess and maintain a valid driver's license.
- Must possess and maintain a valid telephone number.
- Three years of experience in performing the following functions is highly desirable:
- Preparing and maintaining data using electronic systems.
- Developing data collection and reporting programs.
- Analyzing and auditing automated data reports.
- Supervisory experience.
- May be required to pass an elevated background check provided by the City of Lakeland Police Department upon hire.
KNOWLEDGE- Standard office practices and procedures.
- Apply various computer software programs, including word processing and spreadsheets; Microsoft Office Suite, Visio, and MS Project preferred.
- Relational databases and SQL Querying for computer applications specific to the employing department.
SKILLS- Operating microcomputer equipment.
- Excellent customer service skills.
- Excellent English oral and written communication skills.
- Maintenance, support, configuration, or implementation of applications specific to the employing department.
ABILITIES- Plan, organize, and coordinate the efforts of one or more employees to complete specified projects with minimal supervision.
- Work both independently and in a team-oriented and collaborative environment.
- Perform in a functional capacity for the employing department.
- Learn the operation of the employing department and its functions.
- Communicate effectively, both verbally and in writing, with employees and the public.
- Communicate effectively with business users and technical staff.
- Interact and maintain effective relationships with supervisors and other employees to accomplish the required tasks.
- Interpret business and technical needs to provide quality solutions that meet the user needs and ensure that solutions implemented align with the supported specific departmental mission.
- Conduct department activities with competence, initiative, and professionalism.
- Work within the principles, practices, and project management techniques.
- Apply knowledge of computerized capabilities and processes to implement new vendor-supplied software packages.
- Learn new applications and related capabilities as required.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS- Requires sedentary work that involves some walking or standing, exerting up to 10 pounds of force regularly, and routine keyboard operations.
- No significant environmental hazards.
- Requires normal visual acuity, field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.
This job description outlines the general nature and level of work and is not intended to be an exhaustive list of duties or qualifications. Management reserves the right to modify or assign additional responsibilities as needed.All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE.
