Complex Reservations Manager - Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando

This Bonnet Creek Resort is looking for a Complex Reservations Manager to join their Reservations Team supporting the Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando.

The Signia by Hilton Orlando Bonnet Creek, boasts 1009 bedrooms and suites, with over 200,000 sq. ft of meeting space The hotel boasts 7 distinct dining optionsincluding La Luce, Zeta Asia, Harvest, Beech, Myth and Muse as well as a three-acre lagoon-style pool with lazy river.

The Waldorf Astoria consists of 501 deluxe rooms and suites and has 36,500 sq. ft of meeting space. Additionally, ithas 4 signature Waldorf Astoria food and beverage restaurants: Bull & Bear, Peacock Alley, Oscar’s and Aquamarine, an amazing formal signature pool with lush landscaping as well as an 18-hole 7,113-yard championship Golf Course & Clubhouse Grill. The Waldorf Astoria Orlando is effortless luxury – rooted in elegant service, delivering unforgettable experiences.

The Benefits: We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
• Serve as liaison with Reservations teams company-wide
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
• Recruit, interview and train team members
• Calculate, prepare and generate designated reports, including, but not limited to OAR and Master Monthly
• Develop and revise forecasts

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!