Community Outreach Navigator – St. Joseph Warren Hospital

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Mercy Health

Intro paragraph

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Community Outreach Navigator – St. Joseph Warren Hospital

Primary Function/General Purpose of Position

The Community Outreach Navigator participates in community meetings, supports patients and families as they navigate the healthcare system, and provides direct patient care under the guidance of a designated healthcare professional in accordance with federal, state, and local regulations, and within policies, procedures, and guidelines of Bon Secours Mercy Health.

Essential Job Functions

• Participates in treatment team meetings as appropriate.

• Participates in community and committee meetings. Develops working relationships with community providers.

• Community resource knowledge and navigation; coordinates wrap around services for complex patients.

• Identifies program barriers and future program needs.

• Completes social determinants of health (SDOH) screenings, substance use disorder (SUD) screenings, Columbia-Suicide Rating Scale (C-SSRS)

• May complete patient health questionnaire (PHQ-9), generalized anxiety disorder (GAD), post-tramatic stress disorder (PTSD) assessments and/or screenings (within scope)

• Successfully participates to complete BSMH and departmental specific training as required

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), or other social service or healthcare related licensure (preferred)

Education

• Bachelors, Social Service or healthcare related field (required)

• Masters, Social Service or healthcare related field (preferred)

Work Experience

1 year in healthcare, social or human services setting (required)

Patient Population

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Working Conditions

• Periods of high stress and fluctuating workloads may occur.

• Long-distance or air travel as needed- not to exceed 10% travel.

• General office environment.

• May be exposed to high noise levels and bright lights.

• May be exposed to physical altercations and verbal abuse.

• May be exposed to limited hazardous substances or body fluids.*

• May be required to use physical restraints.

• May be exposed to human blood and other potentially infectious materials.*

• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

• May have periods of constant interruptions.

• Required to car travel to off-site locations, occasionally in adverse weather conditions.

• Prolonged periods of working alone.

*Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Skills

• De-escalation

• physical interventions

• debriefing

• Motivational interviewing

• Patient Centered care

• Care planning

• performing safety checks and constant observer

• working within an interdisciplinary team

• Collaboration with community organizations

• Technology proficiency

• Documentation, participation in psychoeducation specialist across the ministry

• CPI Instructor

• Virtual Interaction

• Providing facility/ministry

• community wide presentations focused on BH and Stigma

• Participation in enterprise wide workgroups

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com