Location: Flatiron, Manhattan
Type: Full-time, 5 days a week on-site
Compensation: 80% base salary, 20% performance-based
About Us
Resident is a private workspace designed for founders, early-stage teams, and high-performing professionals seeking curated, values-aligned communities. We vet every member company for cultural and strategic fit. Resident focuses on private offices, hospitality-driven service, and proactive community building that enables meaningful professional relationships and collaboration.
About the Role
We’re looking for a social, sharp, and resourceful Community Manager / Builder to become the heartbeat of our space. Someone who’s not afraid to get their hands dirty, solve unexpected problems on the fly, and make every member feel like a VIP. If you come from the hospitality world, have coworking experience, or you just get people and love making them feel seen and supported, you’ll fit right in.
This isn’t a behind-the-desk job. You’ll be actively walking the floor and orchestrating experiences that turn great spaces into unforgettable communities.
What You’ll Do
👋 Member Experience & Engagement
- Create a warm, welcoming atmosphere and become the familiar face every member looks forward to seeing
- Learn about our residents beyond just names and companies: their interests, quirks, goals, and pet peeves
- Facilitate curated introductions between like-minded members
- Build out detailed member profiles in our CRM to support a hyper-personalized experience
- Deliver welcome packets and guide new members through onboarding
- Organize cool and fun events, member appreciation gestures, and ongoing “magic touches” that make the space feel alive
🛠 Support & Day-to-Day Operations
- Be the go-to person for questions, quick fixes, and random needs (need a phone charger? you’ve got it)
- Manage incoming requests through our help desk system
- Develop unique internal programs like “Immersive Day” to deepen member connections
- Encourage thoughtful coworking etiquette in creative, non-cheesy ways
- Post daily optimism prompts and conversation starters to spark community energy
🚀 Sales & Tours
- Run engaging, high-touch tours that feel more like conversations than sales pitches
- Understand people’s business needs and help them figure out how we can best support them
- Offer guests coffee, tea, and even a little chocolate; it’s the small things that matter
- Evaluate each company for cultural and community fit
Who You Are
- Charismatic and people-obsessed; you remember names, faces, and coffee orders
- Exceptionally organized and resourceful under pressure
- A creative problem solver who thrives in early-stage environments
- Obsessed with service, but not in a scripted way; you’re natural, thoughtful, and warm
- Hungry to grow, learn, and take on responsibility
- Comfortable wearing many hats (and doing things that aren’t in your “job description”)
- Located in NYC and available for on-site, in-person work 5 days a week
Why Join Us
- You’ll be the second hire in a fast-growing, high-ambition company
- You’ll work closely with the Founder & CEO and be involved in strategic decisions
- You’ll get the autonomy to shape how the space feels and functions
- Your ideas will matter and will be implemented
- You’ll build real relationships, not just manage desks
Ready to build something meaningful in NYC? We’d love to meet you.
