Communications Analyst (O-5 Billet) Non-Supervisory - External

JobSummary

Communications Analyst serves for IHSC Communications Unit, Strategic Communications Team. The Team develops, facilitates, and oversees official communications across platforms with internal and external audiences; maintains websites; develops and administers the SharePoint infrastructure; and analyzes the effectiveness of implemented communication strategies. This position is only open to current USPHS officers. USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

LowGrade

5

HighGrade

5

PromotionPotential

None

SubAgencyName

ICE Health Service Corps (IHSC)

OrganizationCodes

HS/HSBB

Relocation

True

HiringPath

• public

MCOTags

TotalOpenings

1

AgencyMarketingStatement

The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws, safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a comprehensive workforce spanning hundreds of occupations. Make an impact; join DHS. The mission of U.S. Immigration and Customs Enforcement (ICE) is to protect America from the cross-border crime and illegal immigration that threaten national security and public safety. ICE focuses on smart immigration enforcement, preventing terrorism, and combating the illegal movement of people and goods. ICE is the principal investigative arm of DHS and the second largest investigative agency in the federal government. Created in 2003, through a merger of the investigative and interior enforcement elements of the U.S. Customs Service and the Immigration and Naturalization Service, ICE has more than 20,000 employees in more than 400 offices in the United States and around the world. ICE is a key component of the DHS layered approach to protecting our nation from a wide range of threats. For additional information about ICE and career opportunities, please visit www.ice.gov.

TravelCode

0

ApplyOnlineUrl

https://apply.usastaffing.gov/Application/Apply

DetailStatusUrl

https://apply.usastaffing.gov/Application/ApplicationStatus

MajorDuties

• DUTIES AND RESPONSIBILITIES: Coordinates with IHSC units to review data of products used to promote organization communications initiatives. Supports IHSC communications initiatives established by the IHSC assistant director, IHSC Communications Unit chief, and the Strategic Communications Team supervisor. Conducts studies, research, and needs assessments to define opportunities for new or improved processes, solutions, practices, products, or services based on user needs to improve customer experience. Researches, develops, coordinates, and implements performance measures to: Compile and interpret data; Evaluate the effectiveness of communications campaigns; Present findings to IHSC communications designers; and Recommend strategies to improve communications efforts, to include appropriate vehicles for communicating information. Develops information materials and supports Strategic Communications Team efforts. Recommends appropriate tools and platforms - including broadcast messages, magazines, newsletters, communication workgroups, and live Town Hall meetings - to enhance communications across the organization. Supports communications planning development and completion. Occasional travel required to support IHSC facilities. Use Adobe and Microsoft Office products to write, edit, design, format, and maintain content in appropriate style for both print and online mediums. Deploy for up to 30 days a year to internal facilities as needed through IHSC's TDY on-Call Schedule (ITOS). Additional duties as assigned.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Must possess a qualifying degree for the PHS officer's category and an advanced degree (e.g., M.B.A. or M.S.) from an accredited institution. Must have experience in the following areas to successfully perform the duties of this position: Writing communications related materials, Strategic planning, Collecting, analyzing, and providing recommendations for data. Understands strategic communications and how it supports organization goals and priorities. Highly effective interpersonal and organizational skills; strong writing skills to include document formulation, editing, and review. High degree of initiative, and follow-through on a wide range of communication efforts.

Requirements

Evaluations

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

HowToApply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below. The complete initial Application must be submitted by 11:59 PM (EST) on 05/21/2026. PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application. To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process. Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position. Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

WhatToExpectNext

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

RequiredDocuments

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes: U. S. Public Health Service Officers Cover Letter/Letter of Interest. Degrees. (Place under "Diploma/GED") Professional license. (If applicable) Additional professional certificates. (If applicable) Three professional references. (i.e., name, title and contact information) Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV") You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience. A copy of your Certificate of Investigation (located in your eOPF). *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal") For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

Benefits

BenefitsUrl

https://www.usphs.gov/salary-and-benefits

OtherInformation

This is a U.S. Public Health Service position within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Chief of Staff (OCoS), IHSC Communications Unit (ICU). This is a non-supervisory position. Incumbent serves as a communications analyst for IHSC Communications Unit, Strategic Communications Team. The Strategic Communications Team develops, facilitates, and oversees official strategic communications across multiple platforms with internal and external audiences; maintains IHSC websites; develops and administers the agency's SharePoint infrastructure; and analyzes the effectiveness of implemented communication strategies. IHSC has a multi-sector, multidisciplinary workforce of 1,650 employees, including federal civil servants, PHS commissioned corps officers, and contract staff. In Fiscal Year 2025, IHSC administered and managed a health care system that provided direct care to over 171,000 detained illegal aliens housed at 17 IHSC staffed facilities across the nation. The health care provided included medical, dental, mental health care, as well as public health and disease prevention programs. IHSC also oversaw compliance with ICE detention standards related to health care for more than 266,000 detained illegal aliens housed in 217 non-IHSC-staffed facilities, totaling more than 50,700 beds. IHSC also directly supports ICE field office directors on medical issues within their area of responsibility. IHSC oversees the financial authorization and payment for off-site specialty and emergency care services for illegal aliens in ICE custody. IHSC also provides medical support during ICE enforcement operations in the air, on the ground, and at sea. SUPERVISORY CONTROLS: Incumbent reports to the team leader, Strategic Communications Team, IHSC Communications Unit. The team leader, Strategic Communications Team, reviews products to ensure they meet guidance and specifications.

KeyRequirements

WithinArea

False

CommuteDistance

0

ServiceType

02

AnnouncementClosingType

01

AgencyContactEmail

IHSCrecruiting@ice.dhs.gov

SecurityClearance

Other

DrugTestRequired

True

PositionSensitivitiy

Critical-Sensitive (CS)/High Risk

AdjudicationType

• Credentialing
• Suitability/Fitness