Company Description
Leo J. Roth Corporation is a family-owned and operated business spanning four generations, specializing in mechanical, piping, roofing, and restoration solutions. With a dedication to custom solutions, the company is committed to serving its clients with expertise and quality service. Located in Rochester, NY, Leo J. Roth Corporation has a long-standing reputation for excellence in the industry. Employees at Leo J. Roth enjoy being part of a legacy-focused organization that values craftsmanship and innovation.
Role Description
This is a full-time, on-site role for a Commercial Service Coordinator based in Rochester, NY. The Service Coordinator will handle day-to-day operational and administrative responsibilities, manage customer communications, assist with financial documentation, schedule services, and maintain accurate records. The role requires collaboration with both internal teams and external customers to ensure efficient and effective service delivery.
Duties and responsibilities:
- Answer daily service calls and requests that come into the service department via telephone and email and create necessary work orders.
- Schedule and create work orders for service repairs and preventative maintenance visits
- Dispatch technicians for emergency service calls
- Continual review and processing of work orders to completion
- Regular and consistent communication with technicians, update WO status with field notes daily
- Review technician time sheets and purchase orders Monday morning pre-payroll
- Provide support to field technicians
- Focus on customer satisfaction, customer follow-up
- Build positive working relationships with customer base and technicians
- Ensure PM contract files are properly established and maintained in our software
- Inform manager of work progress, customer relations, field personnel relations, and other matters affecting day to day operation
- Work with sales team and construction team with regard to scheduling equipment install and start-ups.
- Coordinate the on-call rotation for nights and weekends
- Setup new service accounts
Required skills and experience:
- High school diploma required. Associates or Bachelor’s degree a plus.
- Experience in customer service and/or dispatching preferred
- Must work well in a fast paced and at times demanding environment
- Must have excellent communication skills
- Must have excellent organizational skills and attention to detail
- Knowledge in Microsoft Office suite.
- Ability to be proactive
- Professional phone skills
- Time management skills
- Team player
- Dependable
- Sense of urgency
- Ability to learn and understand technical terms at a surface level
