Commercial Flood Operations Business Support Consultant 3

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Wells Fargo Commercial Capital

• A market-leading provider of working capital, investment capital, trust services, and sales financing solutions that help customers optimize liquidity and grow their business through their lifecycle

Middle Market Banking

• Services private and public companies with annual sales of $5 million to $2 billion
• Specialized expertise across industry sectors

Treasury Management & Payment Solutions

• Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking
• Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending

Commercial Banking Flood Operations (CBFO) is currently seeking Business Support Consultants to join the CBFO Team. These roles require knowledge and experience with operational risk, process improvement, training, procedures, data, reporting and technology.  These newly created roles are responsible for various support activities including system release reporting, UAT testing & coordination, reviewing processes and procedures for consistency, working with other support services teams to coordinate training, onboard new users and provide a positive customer experience related to all aspects of CBFO.

These consultants will focus on developing consistent and effective responses to ongoing/newly identified critical matters impacting the CBFO including regulatory exams and internal testing or audits. These consultants will act as a hub between the CBFO processing and quality control teams, control, compliance, legal, line of businesses, project management and support services teams ensuring consistent and timely deliverables for the execution of responses/corrective actions and BAU activities. 

The successful candidate(s) must be pro-active, organized, and is responsible for recognizing and understanding problems, escalating as necessary and bringing issues to resolution to meet timelines.  This position will interact with major stakeholders on a regular basis to understand risks and impacts to the organization.

Successful candidates will play a supporting role in:

Data, Reporting & Technology

• Interact with internal and external audit teams and internal risk/compliance/legal/control teams
• Support activities related to CBFO reporting coordination, system release reporting, UAT Testing and post system release. 
• Supporting timely and accurate resolution of Issues including ensuring corrective actions are substantive and leverage technology where possible
• Ensuring business processes and procedures align to CBFO documented suite of controls
• Aid in managing regulatory issues reporting processes tied to potential FDPA policy violations
• Support performance analysis of business functions and generate routine business performance program management and reporting to support regulatory commitments
• Leverage industry experience, documented procedures and judgment to evaluate regulatory adherence; document findings, analyze trends and identify areas of weakness or opportunity; coordinate associated activities to remediate concerns
• Proactively monitor key performance indicators and escalate trends
• Process, Procedures and Training
• Support the team through identification, validation, and calibration of procedures and proactive identification of issues
• Ensure timely documentation of procedures, policy updates, and program documentation
• Perform analysis of business functions and generate routine business performance program management and reporting to support regulatory commitments
• Support efforts to operationalize and sustain concepts and requirements of the regulatory deliverables
• Determine root cause of process delays and file escalations to identify process improvement opportunities and work with appropriate teams to implement where needed

Consults and provides guidance on development, implementation, and monitoring of significant matters regarding strategic approaches, effectiveness of support function, business performance improvement opportunities, and helping to manage risks for applicable business functions. Utilizes thorough knowledge of the business unit's functional area or Lines of Business (LOB’s) to support strategic initiatives for the business.

Functions supported may include: All internal and external CBFO audit and testing activity, Regulatory Issue Reporting, policy/procedure administration and adherence, legal and regulatory adherence, SLA negotiation/development, pipeline management, process improvement, quality management, communications. May present to management on business performance and recommend strategies to implement changes and improvements. May consult on process execution matters for risk policies/programs, business process risk/control assessment at process level. May conduct, execute, or manage: risk assessments, ad hoc reviews, quality activities, issue intake process, remediation process, and exam management.

• The preferred locations for this position will be Des Moines, IA, Charlotte, NC and Minneapolis, MN but will be open to locations across the Wells Fargo footprint.
• Relocation assistance is not available for this position.
• The successful candidate must be available to work Monday through Friday; 8:00am to 5:00pm. Hours may change due to business needs.
• Telecommute is NOT an option for this role. This position is currently working remotely but will be expected to return to the location at a future point in time when Wells Fargo returns to the standard operating model.
• Job posting may be removed earlier than the stated closing date due to volume of applicants.

Visit https://www.wellsfargo.com/about/careers/benefits/ for benefits information

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Ability to develop partnerships and collaborate with other business and functional areas
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Outstanding problem solving and decision making skills
• Strong analytical skills with high attention to detail and accuracy
• Strong organizational, multi-tasking, and prioritizing skills
• Experience with financial services businesses in a regulated environment
• 1+ years of experience in Flood Disaster Protection Act (FDPA) compliance and process experience
• Knowledge and understanding of FEMA (Federal Emergency Management Agency)
• Quality control review experience
• Audit experience

• Proven relationship building skills across line of business and partner teams
• Confidence and credibility when engaging at all levels of the organization
• Drives collaboration across a highly matrixed organization
• Ability to identify root cause and present solutions related to complex business and regulatory issues
• Ability to critically think through various, complex scenarios, multiple systems & processes
• Experience creating strong visual PowerPoint presentations and delivering to management and senior leaders
• Experience monitoring performance metrics, including Key Performance Indicators (KPI) and Key Risk Indicators (KRI)
• Experience evaluating solutions to ensure gaps are remediated and sustainable
• Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders across the organization, which includes virtual, matrixed leadership experience
• Proven strategic, analytic, and problem-solving experience, applied to creating business value
• Ability to foster relationships, promote teamwork, influence and motivate others

• Ability to travel up to 10% of the time

The salary range displayed below is based on a Full-time 40 hour a week schedule.

IA-Des Moines: Min: $78,100 Mid: $110,000 Max: $141,900
MN-Minneapolis: Min: $78,100 Mid: $110,000 Max: $141,900
NC-Charlotte: Min: $78,100 Mid: $110,000 Max: $141,900

IA-Des Moines: 800 Walnut St - Des Moines, IA
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.