Commercial Card Relationship Manager - Payments - Vice President

Join our Payments team and make a real impact by helping clients achieve their goals. You’ll have the opportunity to grow your career, collaborate with talented colleagues, and develop your expertise in a dynamic environment.

As a Payments Commercial Card Relationship Manager within our Commercial Bank portfolio, you will manage a diverse group of clients in the Healthcare, Higher Education, and Non-Profit sectors. You will drive growth and expansion by identifying and implementing payables strategies, cross-selling payment solutions, and ensuring ongoing client retention. Acting as a trusted advisor, you will deliver high client satisfaction through regular account reviews, sharing best practices, resolving issues in partnership with service and product teams, and leading revenue-generating optimization initiatives. You will be part of a collaborative team that values integrity, accountability, and professional growth. 

Job Responsibilities

• Manage a portfolio of Commercial Card clients, focusing on growth, retention, and overall client satisfaction. 
• Identify and implement payables strategies to optimize client outcomes and operational efficiency.
• Conduct regular account reviews, sharing best practices and actionable insights with clients. 

• Collaborate with service and product teams to resolve client issues and deliver exceptional service. 

• Lead initiatives to maximize revenue opportunities and enhance client satisfaction. 

• Communicate directly with C-level client contacts and executive-level internal stakeholders. 

• Demonstrate strong ownership and accountability in all aspects of client management. 

• Maintain a culture of risk management and ensure adherence to internal controls. 

• Be willing  to travel up to 25% as needed to support client and business objectives. 

Required Qualifications, Capabilities, and Skills 

• Bachelor’s degree and at least five years of relevant experience in Relationship Management (Payments, Treasury, or Commercial Card) 

• Proficiency in Microsoft Office, Salesforce, and video conferencing tools 

• Solid understanding of payments, client accounting systems, ERPs, and AP processes 

• Demonstrate integrity, accountability, and a strong culture of risk management 

• Demonstrate excellent organizational, communication, and negotiation skills 

• Ability to manage multiple priorities, meeting deadlines, and working both independently and collaboratively within a team. 

   

Preferred Qualifications, Capabilities, and Skills

• Experience delivering measurable results in client relationship management 

• Ability to learn and use proprietary platforms and solutions quickly 

• Interest in developing leadership capabilities and growing professionally 

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.