College Store Specialist I

The College Store Specialist supports the daily operations of Buddy’s Books & Bistro, contributing to a welcoming and service-oriented environment for students, employees, and community members. This position assists the College Store Manager with bookstore processes, food service functions, inventory upkeep, and customer service. The Specialist also helps train and mentor student workers and serves as acting manager during absences. The role requires flexibility, strong interpersonal skills, and the ability to coordinate duties across both retail and bistro operations.

Job descriptions are intended to present a descriptive list of the range of duties performed by employees and are not intended to reflect all duties performed within the job.

• Assist the College Store Manager with daily bookstore operations, including opening/closing procedures, point-of-sale functions, and preparation of deposits for the Business Office.

• Support the scheduling, training, and mentorship of student staff and temporary workers.

• Serve as acting manager in the absence of the College Store Manager, ensuring continuity of service and operational stability.

• In collaboration with WNCC Marketing, maintain and update the store’s social media presence and website content.

• Assist with the planning, coordination, and oversight of Bistro operations, including food sales and customer service, while also supporting bookstore needs as required.

• Monitor product levels and participate in inventory, merchandising, and stocking activities.

• Promote a safe, clean, and customer-centered environment within both the bookstore and Bistro.

• Perform other duties as assigned.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education:

• Equivalent to the completion of an associate’s degree required.

• Bachelor’s degree or equivalent combination of education and experience preferred.

Experience:

• Three years of increasingly responsible retail and/or food service operations experience required.
  
  

• Experience engaging positively with individuals from diverse backgrounds and supporting a multifunctional team preferred.
  
  

• Experience in a higher-education, bookstore, or café/bistro environment preferred.
  
  

License or Certificate:

• Possession of, or ability to obtain, an appropriate, valid driver's license and an acceptable driving record that does not exclude the driver from coverage under WNCC’s vehicle insurance required.
  
  

• ServSafe certification required, or ability to obtain certification within established timelines.
  
  

Physical Demands: Frequent standing and walking; occasional sitting; lifting and carrying up to 25 pounds; reaching, bending, stooping, and handling retail or food-service items; operating point-of-sale equipment; occasional use of ladders or step stools.

Work Environment: Retail and food-service environment with regular in-person contact; moderate noise levels; exposure to cleaning products and standard kitchen equipment; frequent interaction with customers, students, and staff.