Collections Representative Level 1

DelinquencyvControl Counselor

Phoenix, AZ | Hybrid

Start Date: June 22, 2026

Pay Rate: $18.95/hour

Work Schedule & Onsite Requirements (Important)

Training

• Monday–Friday, 8:00 AM – 4:30 PM Mountain Time
• Required onsite for the entire first week of training

After Training

• Regular shift: 12:30 PM – 9:00 PM Eastern Time
  • 10:30 AM – 7:00 PM MT or
  • 9:30 AM – 6:00 PM MT (based on daylight savings time)
• Primarily remote work
• Onsite up to one week per quarter
• Overtime available as needed based on business demand

About the Role

TEKsystems is hiring Delinquency Control Counselors to support a Fortune 100 Financial Institution. This role operates in a fast‑paced call center environment handling both outbound and inbound calls, primarily focused on early‑stage delinquency (1–30 days past due)—which does not impact member credit scores.

The goal is to help members resolve delinquency early through effective communication, financial counseling, and available payment solutions. Success in this role is driven by quality interactions and account resolution, not just call volume.

What You’ll Do

• Make outbound collection calls and handle inbound calls using an auto‑dialer system
• Work early‑stage delinquency accounts (1–30 days past due)
• Help members cure delinquency using available payment options and loss mitigation tools
• Provide financial counseling and offer solutions such as repayment plans, promises‑to‑pay, loan modifications, refinances, and deferral programs
• Gather and review financial information to determine the best resolution
• Document all member interactions, repayment agreements, and delinquency reasons accurately
• Communicate professionally and empathetically while overcoming objections

Daily Call Volume: 80–120+ calls per day

Work Environment

• High‑volume, production‑driven call center
• Strong focus on quality conversations, compliance, and member experience
• Fast‑paced environment with clear performance expectations and support

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $18.95 - $18.95/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Phoenix,AZ.

This position is anticipated to close on May 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.