COLLECTIONS EXPERT ANALYST

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.

More information at www.boschservicesolutions.com

Position Summary

The Collections Junior Analyst is going to support the Invoice to Cash end-to-end process in the Business Service Center. Learning and completing daily Collection tasks.

General Job Responsibilities

• The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, with assistance from an Expert/ Senior, including:
  • Research and reconcile overdue accounts/invoices.
  • Maintain accurate record of past due accounts & collection efforts.
  • Process & send statements.
  • Maintain customer files.
  • Performs customer portfolio auditing functions accurately and meets audit deadlines.
  • Handle customer communication for the business unit
  • Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
• Work to understand the processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement, with assistance  from an Expert/ Senior.
• Manage low risk portfolio.
• Consultation of departments in specific and specialized inquiries (customer services, sales, credit, cash application)
• Follow up on POA, MEC, assigned accounts and outlook emails, with assistance from an Expert/ Senior.
• Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI target based on the division, correctly POA follow up, and keep 2-day SLA for outlook emails with assistance from an Expert/ Senior.
• Support and follow up for a daily application and discrepancy management.
• Research about solutions, generate and communicate process improvement ideas with assistance from an Expert/ Senior.
• Support answering of questions on the telephone or via email.
• Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
• Participate in at least 2 CIP processes and propose innovation ideas within AR-Area
• Follow and implement best practices and processes defined by the company, to work with high standards of quality.
• Participate to status meetings (internal).
• Attend internal training.
• Perform other functions related to the position.

• Student in accounting or a related field.
• Knowledge of computer skills including MS Office (Excel) and Adobe Reader.
• Desired but not required experience with SAP, banking portals, and other ERP systems, preferred.
• English level B2

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