Collections Analyst (Part-Time)

International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit DairyQueen.com.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges. 

We have an exciting part-time opportunity available for a Collections Analyst located out of our corporate office in Bloomington, MN.  The Collections Analyst supports the accounts receivable function by working with franchisees to secure timely payments, research past due balances, and resolve billing discrepancies. This role is responsible for applying cash, reconciling accounts, preparing age reports, and assisting with collection activities. The position requires strong analytical skills, attention to detail, and the ability to use technology to improve efficiency.

Principal Accountabilities

• Apply incoming payments in D365 to franchisee accounts and invoices. Research and resolve payment discrepancies.
• Prepare aging reports and proactively identify accounts approaching or past due. Assist in analyzing multi-unit operator accounts and monitoring risk indicators.
• Prepare monthly collection status updates for management and participate in collections and compliance meetings.
• Identify delinquent accounts, assess outstanding receivables, and escalate accounts for legal when appropriate.
• Assist in collecting monthly sales reports from franchisees and use technology to track late, incomplete, or inconsistent submissions.
• Support franchisees and internal partners in navigating internal systems such as the DQ HUB, Esker AR, and promote electronic reporting and payment methods.
• Collaborate with Operations, Legal, and Compliance teams to review franchisee portfolios and highlight collection related issues.
• Communicate regularly with franchisees to maintain current account status and resolve billing disputes.
• Assist in developing payment plans for delinquent accounts and document agreed upon terms.

The US national hourly range for this non-exempt position is $30.17- $35.45.  The base hourly range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location, and relevant education or experience

Education & Qualifications

• Bachelor’s degree in Business Administration or related field; accounting preferred or equivalent experience in lieu of degree.
• Minimum 2–5 years of accounts receivable experience, including collections and cash application.
• Experience within a franchisor organization preferred.
• Experience with general ledger systems; D365 preferred.
• Strong communication and relationship‑building skills.
• Positive attitude with a willingness to support process improvements.
• Strong negotiation skills and the ability to manage conflict professionally.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to multi‑task and prioritize multiple requests.
• High attention to detail, accuracy, and organization.
• Strong analytical and problem‑solving skills.
• Ability to work collaboratively in a team environment.

Benefits

Our benefit package supports the well-being of our employees and their families.  Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings, Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week.  Additional in office time may be required to support team/project needs.  

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.