About us:
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, ninth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.
Your day to day:
As a Club Lounge Food & Beverage Attendant, you will ensure the overall condition of the Club lounge is impeccable, and the set-up, presentation and the quality of food offerings are up to the standards and expectation.
DUTIES AND RESPONSIBILITIES:
Maintain complete knowledge at all times of all hotel features and services, hours of operation.
Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
Set up workstation with necessary supplies; maintain cleanliness throughout shift.
Promote positive guest relations to all individuals approaching the Club Lounge at all times.
Ensure breakfast is setup in a timely manner an according to specifications.
Coordinate correct breakdown of Breakfast and prepare mise-en-place for teatime.
Arrange for pastries be brought up to the Lounge in timely manner for teatime.
Prepare proper set up for Happy hour according to departmental standards.
Ensure all guests’ requirements during happy hour, waiting on tables, replenishing of the food served during happy hour.
Complete correct break down of happy hour and proper set up for breakfast for the next day.
Ensure the Club Minibar is always stocked in a timely fashion.
Accommodate all requests for information in a congenial manner.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Coordinate amenities with Room Service, ensuring timely delivery.
Maintain awareness of undesirable persons on hotel premises and contact Security to escort off property where necessary.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
Always maintain the coffee machine neat, tidy and ready for use.
Prepare setup table for breakfast for the next day.
The conference room has to be always neat, tidy and ready to be occupied according to company standards.
Document pertinent information in department logbook.
What we need from you:
Qualifications and Requirements:
Minimum:
High school graduate
Previous experience in Food & Beverage, Guest Services.
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding, both in person and by telephone.
Ability to provide legible written communication to a high standard.
This job requires ability to perform the following:
Carrying, lifting and/or pushing items weighing in excess of 150+ pounds
Communicating with other people
Other:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Mathematical skills, including basic math, percentages, and variances are utilized frequently.
Problem solving, reasoning, and organizational abilities are used often.
Ability to communicate in a second language (Spanish or French) is preferred.
This position may be required to work nights, weekends, and/or holidays and requires flexible/alternating schedules, due to business needs and groups/events.
What we offer:
The hourly pay rate for this role is $15.00.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.