Cloud Systems Administrator (MSP)

Cloud Systems Administrator (MSP) – Azure, Projects & Client Ownership

Hybrid | Growing Cloud-Focused MSP

Who We Are

We’re a rapidly growing Microsoft and Google Cloud partner helping businesses modernize and scale through cloud-first strategies. Our team works across diverse environments from traditional on-prem infrastructure to fully cloud-native deployments giving engineers exposure to a wide range of technologies and real-world challenges.

What sets us apart is how we approach our clients: not as tickets to close, but as long-term partners. We build trusted relationships, stay deeply involved in their environments, and continuously look for ways to improve performance, security, and scalability. Internally, we’ve built a collaborative, growth-focused culture where engineers are encouraged to expand their skill sets, take ownership, and play a direct role in shaping outcomes.

The Role

This is not a traditional help desk role, but you MUST HAVE MSP EXPERIENCE.

We’re looking for a Cloud Systems Administrator who operates above the typical support layer but someone who can handle escalations, take ownership of client environments, and contribute to project-based work that actually moves infrastructure forward.

You’ll be a key technical resource across multiple client environments, working in hybrid cloud ecosystems (Azure-heavy) and handling everything from advanced troubleshooting to proactive improvements and small-to-mid-sized project execution.

If you’re at that Tier 2 / Tier 2.5 level and want more exposure to projects, cloud, and client ownership, this is the role that gets you there.

What You’ll Be Doing

• Serve as a primary technical contact for smaller client environments, building strong, trusted relationships
• Handle advanced troubleshooting and escalations across systems, cloud, and networking
• Proactively manage and improve client environments—not just react to issues
• Work heavily within Azure environments, focusing on:
• Security and compliance
• Cost optimization
• Performance improvements
• Leverage tools like Intune for endpoint management, deployments, patching, and security
• Support a mix of L2/L3 issues, primarily within Microsoft ecosystems
• Lead small to mid-sized projects (M365 improvements, security upgrades, infrastructure enhancements)
• Mentor junior engineers and help elevate the overall team

What Makes You a Great Fit

• 5+ years of experience in IT support/engineering (MSP experience must have)
• Strong Microsoft stack experience:
• Azure
• Microsoft 365
• Intune
• Comfortable handling escalations and complex troubleshooting independently
• Experience working in hybrid environments (on-prem + cloud)
• Exposure to networking, servers, endpoints, and security
• Someone who wants to grow into more project-based and cloud-focused work
• Strong communication skills with both clients and internal teams

Why This Role Stands Out

• Real exposure to Azure and cloud-focused environments (not just basic admin work)
• Opportunity to own client relationships and environments, not just tickets
• Strong mix of support + project work (not stuck in a queue all day)
• Clear path into:
• Systems Engineer
• Cloud Engineer
• Project Engineer roles
• Collaborative team that actually invests in technical growth

Compensation & Benefits

• Base Salary: $90,000 – $110,000
• Bonus opportunities
• 401(k) + matching
• Full medical, dental, and vision coverage
• Paid time off + parental leave
• Hybrid work environment

Must have MSP Experience