Under direct supervision, performs clerical duties for clinical services that include some or all of the following functional areas: medical reception, determining eligibility, appointment scheduling, specialty referrals, and medical records.
Bilingual in English/Spanish is preferred. - Checking patients in and out of the health center and collection of fees with reconciliation.
- Obtains eligibility, patient information, and insurance verification.
- Answers telephones, schedules appointments, and processes messages.
- Processing specialty referrals; and filing documents into the electronic health record.
- Performs other job-related duties as assigned.
Education:High school diploma or equivalent.
Experience: A minimum of one (1) year of general office experience, preferably in a medical office setting.
Additional Requirements:Must possess a valid Arizona driver’s license.
Must possess a current fingerprint clearance card Issued by the Arizona Department of Public Safety.
Required Knowledge, Skills, and Abilities:
Knowledge of:- Electronic practice management system, medical records management, and medical terminology.
- Business English, spelling, grammar, punctuation, and composition.
- Clerical office practices and procedures.
- Research techniques and report writing.
- Current Microsoft Office software.
- Filing and recordkeeping.
Skill in:- Customer service.
- Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
- Establishing and maintaining effective working relationships with employees, other agencies, and the public.
- Organization and adherence to detail.
Ability to:- Achieve a high level of competence with the electronic practice management and health record systems.
- Abide by all Yavapai County Policies and HIPAA guidelines.
- Participate in Quality Improvement Program
- Respond to community emergencies with a public health consequence according to YCCHS Emergency Response Plan.
- Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
- Keep management informed of key operating issues affecting the department.
- Remain current in knowledge required to perform assigned duties.
- Handle confidential matters and maintain discretion always.
- Act with courtesy, tact, and diplomacy.
Work Environment: The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.
Physical Requirements:Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.
Additional Job Information:FLSA: Non-Exempt
Grade: 1
Classification: Classified
Safety Sensitive: No
