Clinical Nurse Supervisor

Charlotte Community Health Clinic

Charlotte, NC

Job Summary:

Responsible for day to day effective and efficient operations of the Charlotte Community Health Clinic (CCHC). Works under the supervision of the Nurse Manager and collaborates with Medical Director to assure that sites operates in a manner consistent with CCHC mission and strategic plan. The Clinical Nurse Supervisor will ensure that staffing needs are met, supplies are available and accessible to the care team and that patient centered quality care and customer satisfaction remain central to the activities of all employees at CCHC.

Responsibilities:

Responsible for direct supervision of clinical staff (nurses and medical assistants).
Responsible for day to day clinical operations (i.e. staffing, workflows, auditing, infection Control, compliance etc.) for clinical sites.
Participates in the recruitment, interviewing, selection and orientation of team members.
Evaluates staff performance relative to job goals/requirements; coaches staff and recommend and perform necessary in-service education programs and/or training identified.
Works under the direction and supervision of the CCNO to ensure adherence and compliance to federal, state and internal policies/standards in the clinical setting.
Regularly communicates new/changed regulations, polices and or procedures to ensure regulatory compliance.
Responsible for maintaining assigned budget and ordering clinical supplies.
Serve as the contact point, advocate, and informational resource for clinical staff
Supervises, teaches clinical team, and provides feedback, as needed
Ability to assist in clinic as needed (i.e., provide patient care, assist with offsite clinics)
Delegates or assigns patient care to appropriate team members commensurate with their validated competency to perform the task, evaluates outcomes.

Qualifications:

Licensed and credentialed [Registered Nurse / Nurse Practitioner
Bilingual preferred, but not required
3-5 years’ experience in clinical or community resource settings with supervisory/managerial experience required; care coordination and/or case management experience is desirable
Evidence of essential leadership, education, counseling skills, and strong interpersonal skills; ability to work with colleagues across sites.
Proficiency in communication technologies (email, cell phone, etc.)
Highly organized with ability to keep accurate notes and records
Experience with health IT systems and reports is desirable
Local knowledge about and connections to community health care and social welfare resources is desirable
Bilingual preferred but not required
BLS (or earned within 90 days of hire)
Ability to travel to other clinical sites when needed

Special Skill Requirements:

Core values consistent with a patient- and family-centered approach to care
Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal
Demonstrates a positive attitude and respectful, professional customer service
Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations
Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns
Proactively continues to educate self on providing quality care and improving professional skills

Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion.