Client Success Specialist

Description

Hogan Overview

Hogan Assessment Systems, an international authority in personality assessment, helps businesses reduce turnover and increase productivity by hiring the right people, developing key talent, and evaluating leadership potential.

Available in 50 languages across 180 countries, our portfolio of employee selection, development, and leadership products allow companies to better manage their human resource capital and retain top talent.

Summary/Objective

As part of Hogan’s Talent Solutions Team, the Client Success Specialist is responsible for maintaining client relationships, coordinating client projects, and ensuring the utmost in client satisfaction. As a primary support function, the Client Success Specialist works with business development and administrative functions to support client requests. Customer focus, detail orientation, effective time management, and professional oral/written communication skills are all necessary characteristics for a successful Client Success Specialist.

A successful candidate will thrive in our entrepreneurial culture and live the Hogan values of:

• QUALITY. We are committed to quality and continuous improvement.
• CUSTOMER FOCUS. Our success depends on our customer relationships.
• INNOVATION. We will continue to be the leader in the assessment industry.
• ONE HOGAN. We work hard, have fun, and value our colleagues.

Essential Functions

• Serve as a readily accessible point of contact for clients to ensure prompt resolution of client requests.
• Facilitate new client orientation and systems training sessions. Maintain accurate and up-to-date client records.
• Provide information to clients about products, services, costs, timelines, etc.; address invoice inquiries; track products/services to ensure accurate monthly project billing and timely invoicing and communicate outcomes to clients and team members.
• Work with team members and clients to define project scope, create project plans, manage timelines, and communicate project status.
• Work with Hogan’s IT and internal support teams to provide usage reports and account information to clients.
• Ensure client data is properly secured during all aspects of daily operations.
• Identify new opportunities with existing clients and connect client with appropriate internal resources.

Please note this description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

Requirements/Qualifications

• A BS in Business Administration, Industrial-Organizational Psychology, Marketing or similar degree preferred.
• 1-3 years of experience in a corporate environment.
• Customer Service or Account Management experience preferred.
• Proficiency with Microsoft Office Suite.

Competencies

• Customer Focus: Provides courteous, timely, and helpful service to encourage client loyalty
• Dependability: Performs work with integrity in a reliable, consistent, and timely manner
• Working Hard: Consistently strives to complete tasks and assignments
• Planning and Organizing: Coordinates and directs activities to achieve business objectives
• Communication: Excellent phone presence, spoken and written communication skills

Travel

• No travel or less than 5%

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully meet the essential functions of the job. While performing these duties, the employee is regularly required to talk or hear, frequently required to stand, walk, use hands or finger, handle or feel; reach with hands and arms; lift up to 20 pounds. This position routinely uses standard office equipment.

FLSA Status

Non-exempt

Work Authorization

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire.

Hogan is an EEO/AA/M/F/Vet/Disability Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

To be considered for this role, you must reside in one of the following states: AL, AR, CO, FL, GA, IL, IN, MN, MO, NJ, NC, OK, SC, TX, and WI.